Kuala Lumpur, MY
Sephora, a division of LVMH Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.
Sephora SEAs retail activity spans over 7 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia and New Zealand) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over seven countries (retail countries excluding India, plus Philippines). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.
Sephora Malaysia is looking to recruit a Store Manager to be based at F88, Kuala Lumpur & One Utama, Selangor
JOB OVERVIEW
Role and Responsibilities
Meet or exceed store sales and profit targets
Manage all resources within the store to provide customers with a leading shopping experience
Drive the proper execution of established policies, procedures, initiatives and directives
Act as a Sephora Ambassador, consistently exhibit the Company Attitude and Values
RESPONSIBILITIES AND DUTIES
Store performance and monitoring
Take full ownership of the store and its commercial success
Analyze relevant data to probe and challenge the status quo
Address identified improvement areas
Drive continuous improvements in the stores sales, productivity and profitability
Share best practices to drive the collective performance of all district stores
Forecast sales and payroll with Country Manager and Head of Retail to drive store results.
Utilize client service reporting and observations to monitor service levels and remedy areas of opportunity
Monitor daily, weekly, monthly sales results and communicate to staff members and report through to HQ
Escalate issues to the District Manager or other Retail Back Office partners where needed
Self/team management: People development
Lead service by example
Balance time between selling and leading team members on the sales floor
Ensure there is always a manager in charge on duty (MIC) on the sales floor, focus team members on serving customers and on selling
Schedule staff so as to properly serve customers, drive sales and execute tasks
Manage the recruitment and training of store team members
Ensure all HR policies and procedures are adhered to
Create a high performance culture by setting clear expectations, analyse performance and give appropriate and prompt feedback, including actively managing poor performance
Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
Self/team management: Training
Ensure all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledge
Coach and motivate individuals within assigned area to maximize their performance
Complete all applicable training programs
Effectively
Store Manager (F88 & One Utama) • Kuala Lumpur, MY
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