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Technical Services Manager

Technical Services Manager

Hexagon Manufacturing IntelligenceKuala Lumpur, Kuala Lumpur, Malaysia
6 hours ago
Job description

At Hexagon , we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Responsibilities

Service Management

  • Lead and manage the service team responsible for calibration, maintenance, and repair of metrology instruments, mainly Coordinate Measuring Machine (CMM), Vision / Multisensor Measuring System, Portable Measuring Arm, Laser Tracker and etc.
  • Work closely with the Administrator in planning and managing the service team schedule.
  • Plan and schedule calibration for service tools and equipment.
  • Troubleshoot and resolve technical issues related to measurement systems and instrumentation.
  • Provide training and application support for measurement software that is being supplied together with measuring machines.
  • Support the sales team for customers’ part evaluations and demonstrations.
  • Maintain accurate service records, calibration certificates, and customers’ machine list.
  • Ensure timely and high-quality service delivery to meet customer expectations.

After-Market Sales & Operations

  • Responsible for direct and distributors after-market sales (e.g., machine retrofit / upgrade, software maintenance (SMA), spare parts, machine maintenance, measurement services, rental, training and etc).
  • Oversee warranty claims, spare parts management, and customer complaints.
  • Develop and implement strategies to improve customer retention and satisfaction.
  • Coordinate with the Administrator / COS and factories' team to ensure product availability and timely support.
  • Manage relationships with Hexagon’s factories / vendors for parts sourcing and service support.
  • Monitor and report on after-market performance metrics (e.g., service turnaround time, customer satisfaction scores).

    • Team Leadership & Customer Relations

  • Train and supervise service engineers and customer support staff.
  • Foster a high-performance culture focused on continuous improvement and customer excellence.
  • Build strong relationships with key clients to promote loyalty and repeat business.
  • Handle escalated customer issues with professionalism and urgency.

    • Qualifications & Skills

  • Bachelor’s degree in Engineering, Electronics, Mechatronics, or related field.
  • Minimum 5–10 years of experience in service and after-market roles within the metrology or instrumentation industry.
  • Strong technical knowledge of calibration, measurement systems, and quality standards.
  • Excellent leadership, communication, and problem-solving skills.
  • Familiarity with CRM and ERP systems for service and inventory management.
  • Ability to manage multiple priorities and work under pressure.

    • Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Training, Customer Service, and Project Management
  • Industries : Industrial Machinery Manufacturing and Automation Machinery Manufacturing

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    Technical Manager • Kuala Lumpur, Kuala Lumpur, Malaysia