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Executive, Policy Servicing

Prudential plcKuala Lumpur

19 days ago

Job description

Job Summary

SE role)

In this role, you will be working on the processing of Policy Service requests from customers on a day-to-day basis. You will report to a Team Lead within the Policy Services team and ensure requests received are processed accurately within the service level agreement

Job Description :

Major Policy Alteration function comprises :

Single Premium Top up
Change / appointment of Life Assured
Cancellation / deletion of riders
Change of Occupation / smoking status / date of birth / gender
Conversion to paid up
Renewal of rider

Day to day responsibilities :

1) Process customer requests under the Major Policy Alteration function for traditional life, ILP and Term policies in accordance to guidelines, service standards and quality :

2) Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement.

Who we are looking for :

Experience

Degree holder with at least 1 - 2 years working experience in Life insurance policy servicing, working in the Major Policy Alteration function.

Knowledge on Life, ILP and term insurance plans will be added advantage.

Competencies & Personal Traits

Keen learner and able to work independently

Customer-oriented, with good interpersonal and communication skills

Meticulous, able to process requests with accuracy and meet service standards

Problem solving skills

Hardworking, meticulous and dedicated team player.

Willing to work long hours and weekends (if required) to support peak period.

Good team player with keen eye to details and ability to work under pressure.

High level of integrity, take accountability of work and good attitude.

Proficient in MS Office.

Education

Degree holder

Language

English

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Executive Executive • Kuala Lumpur