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Sales Support Representive

Sales Support Representive

Tungsten AutomationKuala Lumpur, Kuala Lumpur, Malaysia
4 hours ago
Job description

Sales Support Representatives enable Sales AE’s to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office functions to help ensure orders as processed compliantly but as efficiently as possible.

Key Responsibilities

Supports Account Executive (AE) and Customer with all customer-impacting questions and requests

  • Provide Primary point of contact and handle inquiries with request
  • Prompt responses to phone calls and emails
  • Redirect requests / issues to appropriate functions
  • Ownership of issues through to resolution
  • Refer to “Common Requests” for examples
  • Provide information on our solutions and services
  • Answer product questions
  • Uncover new opportunities
  • Transition potential opportunities to Sales

Communication

  • Interact with Sales AE to ensure PS request to provide SOW
  • Interact with Sales AE to ensure Education for custom proposals
  • Provide customer or partner data
  • Share contacts and historical knowledge

    • Proactive review of opportunities

  • Proactive review of opportunities in Deal Desk Dashboard running through checklist
  • Check for existing terms on each transaction or issue correct Contract template for new customers
  • Track all assigned deals through to closure
  • Flag all items that need approvals and ensure approvals are sought for all items
  • Verify credit limits through Accounts Receivable and support resolution of overdue invoices
  • Engage Deal Managers and / or Legal to handle complex agreements and negotiations
  • Ensure revenue recognition compliance with Rev Rec rules

    • Generate Quotations

  • Generate quotes for software-only transactions with BOM's following Licensing rules
  • Check proactively with OF team for complex BOM's or large / strategic deals to ensure no mistakes

    • Create order packages

  • Compile all documentation in an order package
  • Create and submit an order package to OF team
  • Ensure PO is reviewed and correct as soon as received
  • Verify timely shipping of software / licenses before deadlines for Rev Rec
  • Ensure CRM Oppty data is updated to reflect final booked deal
  • Monitor software and hardware shipments
  • Provide updates to Sales Operations leaders
  • Archive all contract paperwork

    • Teamwork makes the dream work

  • Support rest of team where help is needed (bandwidth or product expertise)
  • Own projects to help improve processes and systems to make team more effective & efficient

    • #J-18808-Ljbffr

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    Sales Support • Kuala Lumpur, Kuala Lumpur, Malaysia