Value Center General Manager
Hong Leong BankKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionMinimum : 8-10 years of relevant experience. Strong Preference : Extensive experience in financial services or product management disciplines. Essential : Demonstrated management and / or leadership experience, particularly in leading diverse cross-functional teams. Valued : Proven experience in process improvement and implementation, coupled with a strong understanding of Lean principles and methodologies. Beneficial : Experience with Agile, SAFe, and other technical software delivery methodologies. Advantageous : Prior program management or project engineering experience. Strong analytical and problem-solving skills, with demonstrated proficiency in data analysis and process mapping. Excellent communication, facilitation, and interpersonal skills, enabling the ability to articulate complex concepts and negotiate effectively with various stakeholders. Demonstrated executive presence. Strong client relationship management skills. In-depth knowledge of banking, regulatory, and compliance policies, including applicable laws, rules, and regulations (non-negotiable). Ability to drive organizational change and influence stakeholders at all levels. Strategic Vision & Alignment : Develop clear visions and align initiatives with business objectives. Financial Stewardship : Strong P&L management, budgeting, forecasting, and cost / revenue expertise in financial services. Cross-Functional Leadership : Lead and motivate diverse teams, fostering collaboration. Operational Excellence : Apply Lean principles to identify inefficiencies and drive continuous improvement. Data-Driven Decisions : Utilize KPIs, DORA, and OKRs for strategic adjustments and resource allocation. Risk & Compliance Management : Proactively identify and mitigate risks; strong knowledge of financial regulations and data privacy. Change Leadership : Champion organizational change, build buy-in, and ensure successful adoption. Analytical & Problem-Solving : Resolve complex issues through rigorous analysis. Communication & Influence : Effectively communicate, negotiate, and influence stakeholders. Client Centricity : Focus on understanding and delivering customer value; strong client relationship management. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.
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General Manager • Kuala Lumpur, Kuala Lumpur, Malaysia