Ecommerce Operations Executive (Johor Bahru)

REFASHJohor Bahru, Johor, Malaysia

30+ days ago

Job description

Overview

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Refash has transformed what it means to buy and sell secondhand fashion, and it aims to inspire the next generation of consumers to think secondhand first.

Refash has processed over 5 million pieces of clothing that would otherwise have gone to landfills. With a mission to inspire sustainable shopping, Refash has expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all. Start your thrifting experience at Refash today.

Job Description

Responsibilities :

Support the growth and performance of the online store with monthly KPIs
Assist the e-commerce operations team with onboarding to hit online sales targets
Shoot and measure merchandise

Edit and upload products

Order fulfilment

Warehouse management

Work closely with marketing team to ensure online SOPs are running smoothly

Work closely with SG e-commerce ops team to ensure delivery and logistics are handled smoothly

Coordinate with part-timers to plan monthly work schedule

Provide customer support through channels, including but not limited to email and social media

Responding to customer enquiries within an agreed response time

Record feedback meticulously and make prompt escalations to relevant teams

Any other ad-hoc tasks assigned

Qualifications

Diploma / degree in the related field

Experience with Warehouse Management (preferred)

Good command of English

Skilled in Microsoft Office

Excellent communication and interpersonal skills, both written and verbal

Detail oriented, organised and has good time management

Able to work independently and display strong initiatives

Working hours from 9 : 30am - 5 : 30pm | Monday to Friday - Work From Office

Able to commute to the office located in Johor Bahru (Johor Bahru City Square)

Additional Information

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.

#J-18808-Ljbffr

Create a job alert for this search

Operation Executive • Johor Bahru, Johor, Malaysia