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Sales Administration

Sales Administration

South Ridge BuildersKepong, Kuala Lumpur, Malaysia
11 hours ago
Job description

Sales Administration

Qualifications

  • Degree / diploma in Secretarial / Business Studies or equivalent (will be an added advantage)
  • Min 3-7 years with client servicing , order processing , shipping & sales administration experience preferred
  • Excellent written and verbal communication skills in Bahasa Malaysia and English. Proficiency in Mandarin or other local dialects is a plus, particularly for engaging with diverse customers.
  • Strong proficiency in Microsoft Office Suite (especially Excel for data entry and basic reporting, Word, PowerPoint, Outlook).
  • Excellent grasp of SQL Accounting , Bitrix24 CRM platfrom, Canva to support Social Media updates.
  • Exceptional organizational skills and meticulous attention to detail and accuracy in data entry and documentation.
  • Strong ability to multitask, prioritize work effectively under pressure, and manage deadlines.
  • Proactive problem-solving abilities and a can-do attitude.
  • Customer service-oriented with a polite, professional, and patient demeanor.
  • A genuine interest in pets and understanding of pet nutrition basics would be beneficial.

Job Scope

  • New leads generation & market research : Should be able to utilise google and various social media platforms to find new clients (Vet, Pet stores, grooming, boarding centre)
  • Sales Order Processing & Fulfilment Management - Order Entry & Verification : Accurately receive, verify, and process sales orders from various channels (e.g., email, phone calls from sales team / customers, distributor portals, direct orders) into the company's Sales System (SQL Accounting )
  • Documentation : Prepare and issue accurate sales invoices, delivery orders, credit notes, debit notes, and other relevant sales-related documentation.
  • Discrepancy Resolution : Proactively investigate and resolve any discrepancies or issues related to orders, pricing, invoicing, or deliveries in a professional and efficient manner, involving relevant parties as needed.
  • Sales Team & Customer Support -Administrative Support : Provide comprehensive administrative assistance to the sales team, including scheduling appointments, managing calendars, preparing sales presentations, proposals, reports, and other necessary documents.
  • Customer Communication : Serve as a primary point in house for external customers (retailers, vet clinics) and internal sales staff for sales-related inquiries (e.g., product availability, pricing, order status, promotions).
  • Complaint & Feedback Management : Assist in documenting and initiating the resolution process for customer complaints, feedback, or returns, escalating complex issues to the appropriate Sales Executive or Manager.
  • Travel & Expense Support : Assist sales team members with processing and submitting their travel and expense claims in accordance with company policies.
  • Data Compilation : Collect, compile, and summarize sales data from various sources to support the generation of daily, weekly, and monthly sales performance reports.
  • Filing & Record Keeping : Establish and maintain an organized and efficient filing system for all sales-related documents, both physical and digital, ensuring easy retrieval and compliance with data retention policies.
  • Office Supplies : Manage and order office supplies and equipment necessary for the smooth operation of the sales department.
  • Meeting Support : Organize and prepare materials for sales meetings, compile meeting minutes, and track follow-up action items.
  • Preparing & Participating in Event / Activities : Coordinate events and activities by supporting the marketing department in rolling out the activities on site & to participate as a cashier during events.

    • Job Types : Full-time, Permanent

    Pay : RM2, RM3,500.00 per month

    Benefits :

  • Opportunities for promotion
  • Professional development

    • Work Location : In person

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    Sales Administration • Kepong, Kuala Lumpur, Malaysia