Quality Assurance - Project (Linguistic Intelligence)

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Within Trust & Safety Operations our Project QA provide leadership and day-to-day management to our vendors / BPO partners. You will take responsibility for ensuring that the team has the skills, resources & support to perform at a high standard and look at ways to improve efficiency and team success. Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing? - Design training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labelers successfully go-live within the targeted timeframe. - Deliver process / product / policy training in classroom and / or virtually to new joiners - Involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of labelling team - Responsible to provide detailed analysis of errors and feedback to respective team through calibration session and recommend ways to improve quality score. - Monitoring the queue data and record daily output, communication and working closely with BPO and RD if any system / platform issue arise. - Support on QA related project if needed such as process optimization, sampling plan, appeal mechanism, labeling policy optimization and policy cascading process; - Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Minimum Qualifications : - BPO background / vendor management experience is compulsory - Bachelor's Degree or equivalent education / experience, advanced degree is preferred; - Minimum 1 year working experience as Quality Assurance Analyst; experience in Content Moderation / Content Quality / Content Safety / Labeling will be an added advantage; - Strong attention to details and ability to work independently; - Possesses good interpersonal skills; - Full proficiency level in English. - Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role and resilience and commitment to self-care to manage the emotional demands of the role.