Customer Service

What you'll be doing

Responding to customer inquiries and resolving issues via phone, email, and other communication channels

Actively listening to customers, understanding their needs, and providing tailored solutions

Maintaining accurate records and documentation of customer interactions

Identifying opportunities to improve customer satisfaction and process efficiencies

Collaborating with cross-functional teams to ensure a seamless customer experience

Adhering to company policies, procedures, and service level agreements

What we're looking for

Previous experience in a customer service or call centre role, preferably within the service industry

Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support

Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues

Adaptability and the ability to thrive in a fast-paced, dynamic environment

Proficiency in using computer systems and technology to effectively manage customer interactions

A genuine passion for delivering exceptional customer service