Overview
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Date : 7 Sept 2025
Service Line / Portfolios : Enterprise Technology & Performance
Location : Kuala Lumpur, MY; Penang, MY; Manila, PH; Jakarta, ID
Are you ready to unleash your potential?
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!
Responsibilities
- You may be assigned as Level 2 AMS support or Level 3 AMS support between Business / Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected to :
Render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve production incidents and monitor fixes to ensure correct resolution in accordance with the agreed scope and SLA stated in the contract.
Identify and perform problem management to reduce re-occurring issues / incidents. Present root cause analysis to the right stakeholders and deliver the permanent fix within agreed time-frames and with quality.Lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations, ensure end-to-end solutioning, and deliver enhancements within the agreed timeframe and with quality.Maintain documentation according to firm standards, best practices, and standard operating procedures.Fully comply with and adhere to all standard AMS processes and procedures.Actively participate in Continuous Improvement initiatives to improve current processes for the organization or client.You may be assigned as part of a project team member to implement the application. In this role, you are expected to :Support project teams in delivery of solution applications and development of work products that address clients’ business needs and help achieve strategic goals.
Support project teams in developing presentation materials or documentation and coordinate client communications.Collaborate with diverse project team members to solve problems, improve performance, and generate value for clients across all industries.Uphold the firm’s standards and ethos in working with team members and clients.Lead and / or coach Analyst and Consultant level members.Support business development by contributing to proposals, presentations, and publications.Your role as a leader
At Deloitte, we believe in empowering our people to be leaders at all levels. Consultants across our Firm are expected to :
Demonstrate a strong commitment to personal learning and development.Understand how daily work contributes to team and business priorities.Understand expectations and demonstrate accountability in keeping personal performance on track.Develop effective communications and relationship-building with stakeholders, clients and team.Demonstrate appreciation for working with others.Understand what is fundamental to Deloitte’s success as a business.Demonstrate integrity and awareness of strengths, differences, and personal impact.Develop their understanding of Deloitte and offer a fresh perspective.Requirements
Have at least 3-5 years’ experience working with the SAP S / 4HANA or SAP ECC as a support team lead / member, implementation team lead / member of SAP PP Module.Any experience within SAP MM or SAP SD is a plus.Good knowledge of integration to other related modules / sub-modules to understand end-to-end business processes and work independently to derive test data / scenarios and perform testing.Any experience within basic technical debugging is an added advantage.Certifications in SAP applications and / or ITIL or Project Management (e.g., PMP, PRINCE or Agile) is an added advantage.Good command of English. Ability to speak / write other languages is an added advantage (e.g., Mandarin, Bahasa Malaysia / Indonesia, Thai, Vietnamese, Korean, Japanese).Ability to lead and / or facilitate discussions, engage stakeholders and drive positive outcomes.Pro-active, resourceful, able to rally members to collaborate and deliver tasks on time.Flexibility to take on new solutions / applications and ensure successful integration and support for the business.Willing to work based on client business workdays and office hours and on rotation to support after-hours requests.Ability to travel if required to be placed at Client’s site for the project.Due to volume of applications, we regret that only shortlisted candidates will be notified.
Please note that Deloitte will never reach out to you directly via messaging platforms to offer employment opportunities or request money or personal information. Please apply for roles via this official Deloitte website.
Requisition ID :
In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, within the Deloitte Network, is the entity providing this Website.
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