Company Description
Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.
Job Description
Reporting to Execution Manager and matrix to Head of Customer Service, this role is responsible for managing full spectrum of all customer service activities of LDC FFS business in APAC region, including managing the end-to-end order-to-delivery process, maintaining the order level master data, and ensuring effective communication with customers. This role needs to provide support on the Customer Service for various markets, mainly Australia, and other important markets (Thailand, Japan, New Zealand, etc).
We are looking for a highly organized and customer-focused Senior Customer Service Representative for our FFS Platform to support our food and health ingredients business. We seek for someone who has hands-on experience in order management , logistics coordination , and customer relationship management in an international B2B environment.
Main Responsibilities :
Order and Delivery Management :
- Handle the end-to-end order-to-delivery process, including order entry, confirmation, tracking, and invoicing
- Liaise and coordinate with logistics providers, warehouses, and production teams to ensure timely and accurate deliveries
- Monitor and resolve any shipping delays, documentation issues, and customers’ inquiries
- Handle the end-to-end warehouse replenishment
- Liaise and coordinate with production unit to ensure timely delivery of the goods, based on the customers’ orders and forecast, safety stock levels (per customer and / or product)
- Coordinate with Sales, Production, and Logistics teams to plan and adjust the delivery of the goods to avoid stocks’ shortages, reduce overstocks, and ensure customers’ orders availability
Ship-to » Master Data Management :
Maintain and update the specific data delivery in the system, ensuring accuracy of delivery details and preferencesManage individual requirements and order history recordsCustomer Communication and Support :
Act as the key point of contact on any of the Customer Service’s orders, ensuring proactive and professional communicationAddress customers’ inquiries and provide order status updates, shipping details, and documentation supportRecord customers’ claims / complaints and provide feedback after identifying resolutionBuild and maintain strong relationships with customers, ensuring high standards and satisfaction levelsProcess Improvement and Collaboration :
Collaborate closely with Sales, Supply Chain, and Finance teams to optimize customer service processesIdentify opportunities for automation to enhance customers’ experiencePropose / Champion / Participate / Collaborate with colleagues in other Departments in business process improvement initiatives or regional projects to align / streamline processes in line with LDC’s Customer Service PrinciplesExperiences :
At least 3-5 years of relevant working experiences in customer service, order management, or logistics in a B2B working environmentExperience in export documentation, international shipping, and custom regulationsExperience in ensuring compliance with export regulations, custom procedures, and international trade requirements is a plusKnowledge on ERP systems (preferably SAP)Knowledge of Customer Service terms are mandatoryAbility to work in a fast-paced environment and handle a huge volume of requestsAbility to prioritize multiple tasks, meet deadlines and propose solutionsAbility to work independently and commit OT when requiredOther Soft-skills :
Good business acumen and commercial awarenessPossess customer-centric mindset with a focus on efficiency and service excellenceStrong analytical skills with a keen eye for detailsIndependent self-starter who takes initiative, and has a proactive attitude toward problems and issuesGood communication and interpersonal skillsDeliver high performance under tight deadline in a high-pressure environmentLanguages :
English (Fluent)Mandarin (Fluent)Additional language in ASEAN is an added advantageAcademics :
Degree in Business / Customer Service / Supply Chain / Logistics or related field of studyAdditional Information
Additional Information for the job
What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Our Benefits
Competitive salary and benefitsHybrid work available (not applicable to all roles)Pension contributionsAccess to Training and DevelopmentAccess to Concierge PartnershipsDiversity & Inclusion
LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders : our people, our business partners, the communities we touch and the environment around us
Company Description
Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.
Job Description
Reporting to Execution Manager and matrix to Head of Customer Service, this role is responsible for managing full spectrum of all customer service activities of LDC FFS business in APAC region, including managing the end-to-end order-to-delivery process, maintaining the order level master data, and ensuring effective communication with customers. This role needs to provide support on the Customer Service for various markets, mainly Australia, and other important markets (Thailand, Japan, New Zealand, etc).
We are looking for a highly organized and customer-focused Senior Customer Service Representative for our FFS Platform to support our food and health ingredients business. We seek for someone who has hands-on experience in order management , logistics coordination , and customer relationship management in an international B2B environment.
Main Responsibilities :
Order and Delivery Management :
Handle the end-to-end order-to-delivery process, including order entry, confirmation, tracking, and invoicingLiaise and coordinate with logistics providers, warehouses, and production teams to ensure timely and accurate deliveriesMonitor and resolve any shipping delays, documentation issues, and customers’ inquiriesHandle the end-to-end warehouse replenishmentLiaise and coordinate with production unit to ensure timely delivery of the goods, based on the customers’ orders and forecast, safety stock levels (per customer and / or product)Coordinate with Sales, Production, and Logistics teams to plan and adjust the delivery of the goods to avoid stocks’ shortages, reduce overstocks, and ensure customers’ orders availabilityShip-to » Master Data Management :
Maintain and update the specific data delivery in the system, ensuring accuracy of delivery details and preferencesManage individual requirements and order history recordsCustomer Communication and Support :
Act as the key point of contact on any of the Customer Service’s orders, ensuring proactive and professional communicationAddress customers’ inquiries and provide order status updates, shipping details, and documentation supportRecord customers’ claims / complaints and provide feedback after identifying resolutionBuild and maintain strong relationships with customers, ensuring high standards and satisfaction levelsProcess Improvement and Collaboration :
Collaborate closely with Sales, Supply Chain, and Finance teams to optimize customer service processesIdentify opportunities for automation to enhance customers’ experiencePropose / Champion / Participate / Collaborate with colleagues in other Departments in business process improvement initiatives or regional projects to align / streamline processes in line with LDC’s Customer Service PrinciplesExperiences :
At least 3-5 years of relevant working experiences in customer service, order management, or logistics in a B2B working environmentExperience in export documentation, international shipping, and custom regulationsExperience in ensuring compliance with export regulations, custom procedures, and international trade requirements is a plusKnowledge on ERP systems (preferably SAP)Knowledge of Customer Service terms are mandatoryAbility to work in a fast-paced environment and handle a huge volume of requestsAbility to prioritize multiple tasks, meet deadlines and propose solutionsAbility to work independently and commit OT when requiredOther Soft-skills :
Good business acumen and commercial awarenessPossess customer-centric mindset with a focus on efficiency and service excellenceStrong analytical skills with a keen eye for detailsIndependent self-starter who takes initiative, and has a proactive attitude toward problems and issuesGood communication and interpersonal skillsDeliver high performance under tight deadline in a high-pressure environmentLanguages :
English (Fluent)Mandarin (Fluent)Additional language in ASEAN is an added advantageAcademics :
Degree in Business / Customer Service / Supply Chain / Logistics or related field of studyAdditional Information
Additional Information for the job
What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Our Benefits
Competitive salary and benefitsHybrid work available (not applicable to all roles)Pension contributionsAccess to Training and DevelopmentAccess to Concierge PartnershipsDiversity & Inclusion
LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders : our people, our business partners, the communities we touch and the environment around us