Manager (Head of) Sales Operations and Logistics MALSIN

Overview Deliver the results that drive change. At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Join us in our exciting quest to build the future home.

All about the role To manage the end-to-end Sales Operations & Supply Chain for the country with a particular focus on demand forecast and supply planning, support sales team in ordering processing, inbound logistics and customs clearance and warehouse and distribution aiming to reliably meet the following objectives :

Support sales growth through improved product availability (NS%)

Improve our cost base through reduced transportation, warehousing and write-off cost (EBIT%)

Improve working capital through optimized inventory (NOWC%)

Improve forecast accuracy and bias

Continuous improvement processes and cost saving program

What you'll do Demand / Supply Planning

Drive monthly IBP Demand & Supply Planning review at PNC and customer level using historical sales data, statistical forecasting techniques and business intelligence to create a baseline forecast

Work with Product, Sales and Marketing to get inputs on promotions, competitor developments and other business intelligence to create the rolling 18-month demand plan

Actively drive customer collaboration initiatives to help improve forecast accuracy

Set the appropriate inventory targets to ensure service commitments in line with budget / forecasts and directives from regional leadership to our customers can be met whilst optimizing working capital (NOWC%, slow moving). Develop the supply plans needed to maintain the optimal inventory levels and ensure timely placing of purchase orders to internal and external suppliers

Develop an effective relationship with suppliers (internal and external) and inform them of changes to the supply forecast on a timely basis

Monitor the performance levels of the suppliers and escalate supply issues in a constructive manner as and when they arise

Actively participate in the regional S&OP cycle by ensuring requested data is accurate / up-to-date and provided to other stakeholders in a timely matter, explain deviations and anomalies and provide solutions or propositions

Work with Product Line and Sales to create an optimal supply base and product portfolio aimed at improving stock turns, reducing obsolescence and scrapping cost

Work with Sales (and the trade) as well as the 3PL partners to reduce product / packaging damage and returns as well as optimize the supply routing and stocking policies to meet the demand at the lowest possible cost and inventory levels

Facilitate and lead the local Sales and Operations Planning (S&OP) process in line with the regional framework and timetable covering each of the key elements (Product Review, Demand Review, Supply Review and Executive S&OP) on a weekly and monthly basis.

Logistics, Warehousing & Transportation

Align with the suppliers and freight forwarders to ensure timely departure and arrival of the supplies at the desired destination

Work with our customs brokers to ensure goods are cleared quickly and efficiently

Ensure the necessary certificates, import licenses, etc. are acquired in time and maintained to ensure smooth supplies and low operational cost

Manage our 3PL partners to ensure day-to-day logistics activities across inbound logistics, warehousing operations, distribution, returns and document management (including PODs) are executed in line with agreed performance levels / contracted Service Level Agreements (SLA) whilst continuously driving down our cost base

Work with 3PL partners to achieve year on year saving and continuous improvement program

As and when appropriate facilitate and drive the 3PL RFP process to ensure rates are competitive and services meet the necessary standards

Actively work with the 3PL partners to adopt and apply the Electrolux code of conduct and manage their operations in a healthy, safe and environmentally friendly way

Customer Service Order Management

Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping process

Coordinates with internal stakeholders to troubleshoot and resolve order management issues

Oversees customer order fulfillment KPI and ensure customer service level is achieved

Work alongside with 3PL to ensure customer orders are processed and delivered on time, ensuring customer satisfaction

Management

Understand customers’ needs, service those needs, and maintain and develop positive business relationships with a customer’s key personnel involved in or directly relevant to supply chain activities

Pro-actively collaborate with internal team, other departments and senior management to clarify and align on management objectives, to share and absorb information about business developments and performance and to highlight and address issues and opportunities

Direct the hiring, training, supervision, mentoring, and performance evaluations of internal department

Direct, coordinate, assign, monitor and review the work of individuals engaged in Sales Operations & Supply Chain related duties, company targets are met and resources are used efficiently

Develop and coach the team enabling them to take on more responsibilities and more complex tasks.

Regularly review performance of the staff to help improve performance over time

Develop annual business plans with the appropriate prioritization and resourcing based on local and regional management directives

Identify and manage risk within the supply chain. Highlight and address unethical / unlawful practices

Use given key performance indicators (local, regional, global), monitor and report ongoing performance and improve performance against set goals

Drive or support local, regional or global projects to improve performance as and when requested.

Who you are

Degree in Supply Chain / Logistics / Business

Minimum of 5 years’ experience in Supply Chain management position (Planning and Logistics), ideally in a commercial environment within the (durable) consumer goods, automotive or electronics industry

Excellent understanding of operational demand forecasting and supply planning concepts and proven ability to apply these in practice.

Experience with planning, preparing and leading S&OP meetings

Solid understanding of core warehousing, logistics and distribution processes

Proven ability to consistently improve performance in the areas of service level improvement, inventory reduction or cost reduction / saving

Basic working knowledge of modern supply chain concepts such as safety vs. cycle stock, VMI, postponement, CPFR, cross-docking, network planning, inventory optimization, etc

Is curious and has the analytical skills needed to independently investigate issues, develop solutions and articulate the associated business case

Hands-on experience with team management and leadership. The ability to lead and drive team to deliver KPIs.

A basic understanding of local export / import regulations and custom brokerage processes

Experience working with ERP solutions (for example SAP, etc.) and advanced supply chain planning tools (for example SAP-IBP, Demand Solutions, etc.)

Proficient in Microsoft Excel, Word and Powerpoint

Basic Project Management skills and ideally experience with Lean six Sigma Continuous Improvement methodology

Where you’ll be

You will be based in our Petaling Jaya office, and you will be reporting operationally to Country General Manager and functionally to CA Sales Operations, CA Logistics

Benefit highlights

Hybrid working arrangement

Discounts on Electrolux products and services

Medical & Hospitalization coverage for both employees and dependents

Dental & Optical

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on

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