Program Manager

Are you a strategic thinker with a passion for driving performance and delivering exceptional customer experiences? Join our dynamic team as a Program Manager , where you'll be at the heart of customer engagement, operational excellence, and continuous improvement.

Role Responsibilities

• Be the primary contact for internal and external customers, ensuring fast, clear, and effective communication.
• Understand and deliver on customer service commitments, with clear documentation and follow-through.
• Lead performance management efforts such as analyze results, identify gaps, and drive corrective actions.
• Champion continuous improvement initiatives to enhance service efficiency and customer satisfaction.
• Act as a key escalation point for customer and stakeholder issues.
• Manage and deliver improvement projects, including customer integrations.
• Conduct and support customer business reviews focused on performance, issues, and opportunities.
• Maintain critical documentation SOPs, SLAs, and performance records.
• Monitor compliance with regulations and standards across operations.
• Analyze shipping profiles to identify trends, optimize resources, and improve profitability.
• Handle commercial functions respond to spot / ad hoc quotation requests and support new business / project implementation.

Required Qualifications

Only the right fit candidate will be contacted to proceed with next stage of pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice!

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