Manager - Customer Support & Training (Credit Management Group)

AEON Credit Service (M) BerhadKuala Lumpur, Kuala Lumpur, Malaysia

4 days ago

Job description

Main purpose of the Job :

To develop operation / training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc
To assist Head of Department on any operation related matter.
To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Job Description :

To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.

To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.

To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.

To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.

To evaluate the effectiveness of training conducted and propose the counter measure of training program.

To coordinate with HR career fair interview arrangement to fit with CMG needs.

To relief other Section Head on operation support related matter to ensure operation running smoothly, if required

To undertake any Management new direction and involve in project or any task list assigned by Management.

(Apply now at #J-18808-Ljbffr

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Training Manager • Kuala Lumpur, Kuala Lumpur, Malaysia