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Airfreight Operations Executive

Airfreight Operations Executive

TVS Supply Chain Solutions – Global Forwarding SolutionsPetaling Jaya, Selangor, Malaysia
20 hours ago
Job description

Job Responsibilities

  • Ensure customers' bookings, queries, complaints are addressed in a timely manner with appropriate solutions.
  • Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs.
  • Escalate unresolved issues that require managerial attention.
  • Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.
  • Execute WBs, weight amendments, close daily Console and ensure on time cargo uplift.
  • Responsible for day to day processing such as permit declaration, checking and labelling of cargo, arranging for collection, survey and delivery based on customer's request.
  • Support productivity enhancements for Airfreight Operations.
  • Actively engages in freight system digitalization initiatives throughout the network.
  • Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc.
  • Ensure all freight cost, details and processes are kept up to date in Cargowise.
  • Ensure all freight documents, including billing invoice and pre-alert, reaches the customer in a timely manner.
  • Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated.
  • Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to.

Job Requirements

  • years in Freight Forwarding Industry.
  • Good working relationships with customers, airlines & agents.
  • Good knowledge of Import & Export Document Administration.
  • Working knowledge of International Trade Legislation Compliance.
  • Good Customer Management.
  • Strong knowledge of Freight Management Systems including Cargowise, local customs & trade portals.
  • Good Attitude & Initiative.
  • Strong Problem Solving.
  • Good Communication.
  • Strong Service Orientation.
  • Good Change Management.
  • Good Digital Literacy and Analytical Skills.
  • Proficient in English Communications.
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    Operation Executive • Petaling Jaya, Selangor, Malaysia