TVS Supply Chain Solutions – Global Forwarding SolutionsPetaling Jaya, Selangor, Malaysia
20 hours ago
Job description
Job Responsibilities
Ensure customers' bookings, queries, complaints are addressed in a timely manner with appropriate solutions.
Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs.
Escalate unresolved issues that require managerial attention.
Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.
Execute WBs, weight amendments, close daily Console and ensure on time cargo uplift.
Responsible for day to day processing such as permit declaration, checking and labelling of cargo, arranging for collection, survey and delivery based on customer's request.
Support productivity enhancements for Airfreight Operations.
Actively engages in freight system digitalization initiatives throughout the network.
Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc.
Ensure all freight cost, details and processes are kept up to date in Cargowise.
Ensure all freight documents, including billing invoice and pre-alert, reaches the customer in a timely manner.
Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated.
Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to.
Job Requirements
years in Freight Forwarding Industry.
Good working relationships with customers, airlines & agents.
Good knowledge of Import & Export Document Administration.
Working knowledge of International Trade Legislation Compliance.
Good Customer Management.
Strong knowledge of Freight Management Systems including Cargowise, local customs & trade portals.
Good Attitude & Initiative.
Strong Problem Solving.
Good Communication.
Strong Service Orientation.
Good Change Management.
Good Digital Literacy and Analytical Skills.
Proficient in English Communications.
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Operation Executive • Petaling Jaya, Selangor, Malaysia