Customer Success & Implementation Specialist

Customer Success & Implementation Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia About the job Customer Success & Implementation Specialist

Key Projects Lead end-to-end implementation

of SaaS solutions for enterprise clients. Manage

technical integrations with cloud platforms

(AWS, Azure, GCP). Act as the primary contact for clients, ensuring smooth onboarding and adoption. Work with internal teams to resolve implementation challenges and enhance customer experience. Responsibilities Own the entire customer implementation lifecycle , from onboarding to ongoing support. Ensure integrations are delivered on time, within scope, and aligned with business needs. Proactively identify and address technical and operational gaps for customers. Facilitate customer training, workshops, and best practices for product adoption. Must Have 3+ years of experience in customer success, implementation, or technical account management. Strong technical background

(Computer Science, IT, or related field). Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP). Familiarity with

project management tools

(JIRA, Confluence, Trello). Excellent problem-solving and stakeholder management skills. Nice-to-have Experience in

SaaS, HR tech, or enterprise software. Knowledge of Agile, Scrum, or DevOps methodologies. Strong presentation and training capabilities. Level / Grade Report to the Head of Customer Experience. Work arrangement / Location Hybrid role

based in KL Location : Hybrid

(2 days a week in the office) based in KL Please do click the "apply" button or via our careers page below.

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