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Front Desk Executive

Front Desk Executive

Visionary Holistic Center Sdn BhdPetaling Jaya, Selangor, Malaysia
18 days ago
Job description

Requirements

  • Experience in Front Desk & General Administrative Work / Customer Service, an added advantage in the healthcare industry.
  • Proficiency in English and Bahasa Malaysia. Mandarin or Cantonese speaking is an added advantage.
  • Computer literate and proficient in Microsoft Office Applications.
  • Professional phone demeanor and excellent customer service skills
  • Ability to connect with patients and consistently give them a positive customer experience
  • Excellent time management skills and ability to multi-task
  • Skilled in creating and editing video content
  • Knowledge of basic accounts will be an added advantage.

Responsibilities

  • Manage and assist in daily operations in the center, liaising with patients & practitioners for appointments and follow-up bookings in a timely and appropriate manner
  • Handle bookings of appointments on the company’s software system & other channels of appointment booking where necessary
  • Assist in all means of communication (calls, Whatsapp / SMS, email) to & from the patient
  • Answer phone calls and assist in patients’ needs and requests for booking or canceling appointments
  • Respond to emails, complaints, inquiries, and comments left on the company’s Facebook pages in a timely and appropriate manner
  • Manage general functions including preparing tax invoices, payment processing, and filing documents for daily sales
  • Responsible for overall documentation of credit card / online sales accounts
  • Submit daily, weekly (or) monthly reports to the Head of Human Resources and Finance
  • Assist in recording video content for company social media accounts
  • Monitor and assist in basic requirements of Clinic’s operations eg : inventory, stationary, etc Assist in accounting duties whenever the need arises
  • Attend and complete all other assigned tasks given accordingly by management.

    • Benefits

  • Miscellaneous allowance
  • Medical, Parking
  • OSTEOPATHY TREATMENT
  • Smart Casual Attire

    • Working Hours :

  • Monday to Friday OR
  • Tuesday to Saturday (Alternate monthly)
  • 8.00 am to 6.00 pm with a 1-hour lunch break
  • Public Holiday Work (except 25th Dec & 1st Jan) with 3 times daily salary

    • Skills

    Client Relations Calling Clients Answering Telephones Communication Skill Microsoft Office Content Creator Creating Video Content and Editing

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    Executive Front Desk • Petaling Jaya, Selangor, Malaysia