Customer Service Representative

HeilindasiaPenangMalaysia, Penang, Malaysia

30+ days ago

Job description

If you thrive on change, growth and opportunity, and wish to move beyond your potential and reward, Heilind Asia is the place for you to create and forge your own path.

We treasure the energetic professional who has the knowledge, enthusiasm and drive to succeed and the ability to take on a challenge and reap the rewards.

Careers at Heilind offer you the fast-paced, entrepreneurial environment where everyone has the chance to perform, create innovation, and make a difference. Come to explore our website - you'll be impressed by the scope of opportunities that await you.

Customer Service Representative

Responsibilities :

Responsible for data entry of customer order and inform customer on the confirmation date of delivery
Compile various reports as required
Follow up with sample orders
Monitor customer payment status
Update customer portals with expedites and order acknowledges outside of our system
Review and release credit hold report in CRM system and communicate with credit team
Create proforma and commercial invoices for customers as requested
Coordination with freight carriers for any shipment issues

Requirements :

Diploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering

At least 4 years of sales experience, preferably in interconnect components (Connectors / Switches / Relay etc.)

Good command of Mandarin and English

Good time management and multi-tasking skills

Team player and able to communicate with all levels / departments

Positive attitude, detail-minded, service oriented and willing to learn

We offer competitive remuneration package and comprehensive fringe benefits including performance bonus and medical insurance to the right candidates. Interested parties please submit your application to with details of qualification, present and expected salary.

Personal data collected will be used for employment related purposes only and will be treated in strict confidentiality.

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Customer Service Representative • PenangMalaysia, Penang, Malaysia