IDM Engineering Production Support Engineer

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories across Asia Pacific, Europe, and North America. In Asia, UOB operates through its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices. With a history spanning more than 80 years, UOB is guided by the values of Honourable, Enterprising, United and Committed, which inspire the company to do what is right, build for the future, work as one team, and pursue long‑term success.

Job Responsibilities

• Engage in day‑to‑day support activities including incident and problem management.
• Perform production deployments and patch activities on the supported applications and servers.
• Collaborate with product support / development teams for permanent resolution and change review – including enhancements, bug fixes, and other types of changes.
• Work with level 1 support to transfer application knowledge, establish standard first‑level recovery processes, system health check monitoring, scheduled activities, and handle common application user queries.
• Collaborate with internal stakeholders such as application, business, infrastructure, security, and operations teams to continuously improve application stability.
• Develop support operational documents summarizing common support issues.
• Develop reports and drive audit RFIs and requirements.
• Develop Linux scripts based on requirements.
• Provide after‑office‑hours standby support and handle emergency recoveries, including managing major incidents of critical services.
• Lead improvement initiatives through influence and strong relationships with managers in other teams.
• Correlate events across multiple systems to proactively surface and resolve deep, underlying issues.

Job Requirements

Equal Opportunity Employer

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations for the recruitment process, please inform us when you submit your online application.

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