Customer Service Executive

Key Responsibilities -Pre-Event Responsibilities - Contact potential and registered clients via phone calls, WhatsApp, email, and SMS to confirm attendance. - Send reminders and provide necessary event details to ensure participation. - Influence and convince clients to attend scheduled seminars and events. - Assist in hosting Zoom sessions for online events when required. -During the Event - Provide support for both physical and virtual events to ensure a smooth experience for attendees. - Address any client inquiries related to event access, technical issues (for online events), or event logistics. -Post-Event Follow-Up - Send thank-you messages to attendees after each event. - Engage with attendees to promote future events and seminar registrations. - Follow up with clients regarding outstanding payments for upcoming seminars. -Customer Support and Issue Resolution - Handle customer inquiries, refund requests, and complaints professionally and efficiently. - Provide accurate information about the company’s events and services. - Maintain positive client relationships to enhance brand loyalty. -Administrative and Reporting Tasks - Maintain accurate records of client interactions, registrations, payments, and event attendance. - Ensure all registration forms and payment transaction slips are properly documented. - Generate post-event reports to analyze client engagement and attendance trends. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-international-leadership-and-entrepreneurship-cooperative-job-customer-service-executive]

Key Requirements -Strong communication and persuasion skills (verbal and written). -Experience in customer service, telemarketing, or event coordination is an advantage. -Ability to handle client objections and influence attendance effectively. -Proficiency in using WhatsApp, Zoom, Email, Google Sheets and CRM systems. -Highly organized with excellent attention to detail. -Comfortable with both remote and on-site event support (when required). -Ability to work independently while being a strong team player. -Owns all actions and decisions with accountability, proactiveness, and a positive attitude to drive collaboration and results.