Collections Officer (Malaysia Shared Services)

Overview

Collections Officer (Malaysia Shared Services)

About the bank

About GXS Bank : We are living in dynamic times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered. GXS Bank is the leading technology company in Southeast Asia offering everyday services to the masses. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their unique perspectives. Join us in our mission to provide financial inclusion for people in our region. We are now expanding our operations with the establishment of a Shared Services Entity in Malaysia - Neo Services Sdn Bhd (NEO), to support our growth and operational excellence.

NEO will centralize key functions such as Customer Services, Banking Operations and Credit Operations; enabling scalable solutions that align with our vision, agility and efficiency.

The day-to-day activities

The Collections Officer is responsible for executing the Collections operations and strategies for Singapore consumer and SME portfolios.

• Call and follow-up with customers to secure payment plans
• Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses
• Partner with product teams and business units to coordinate Collection’s activities across the bank
• Achieve the productivity standard set for the team and individual KPI
• Take on additional projects and tasks assigned by reporting manager

The must haves

Seniority level

Employment type

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