ITSM / ITOM Tools Senior Specialist (BMC Helix)

Job Overview

ITSM / ITOM Tools Senior Specialist (BMC Helix) — Maxis

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join Maxis to apply for the ITSM / ITOM Tools Senior Specialist (BMC Helix) role.

Responsibilities

• Lead, drive and govern the tools architecture roadmap across all IT domains, ensuring alignment with business objectives and technology advancements.
• Design, implement, and manage end-to-end infrastructure monitoring, event management, and automated remediation processes across IT systems using tools like BMC Helix.
• Maintain an accurate and up-to-date Configuration Management Database (CMDB), ensuring it is fully integrated with live discovery tools and IT systems inventory.
• Enable and support real-time telemetry, intelligent alert correlation, and root cause analysis to minimize service impact and improve mean time to resolution (MTTR).
• Collaborate closely with Incident Management and other IT teams to ensure the toolset provides proactive incident detection and enables a swift, coordinated response.
• Drive infrastructure automation and operational efficiency by developing and deploying scripts and orchestration playbooks using tools such as Ansible, Python, and PowerShell.
• Manage infrastructure capacity planning and performance tuning for high-demand environments, providing data-driven insights to support platform scalability and stability.
• Contribute to disaster recovery and business continuity planning with infrastructure readiness.
• Lead the development and enforcement of service management tool guidelines, policies, and procedures to ensure operational excellence, stability, and process adherence.

Requirements

What’s Next

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. If shortlisted, you will receive an invitation via email for a digital interview. You can also check your application status by logging into your candidate account.

Maxis values diverse voices and people. We hire and reward our employees based on capability and performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

EEO Statement

Maxis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.

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