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Partner Relationship Manager

Partner Relationship Manager

Elevate Marketing Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
18 days ago
Job description

Requirements

  • BSc Degree in a Business-related field
  • At least 2 years of experience in business development roles
  • Experience within the financial services industry is considered an advantage
  • Fluent speaker with excellent oral and written skills in Bahasa Malaysia & English (Mandarin is considered an advantage)
  • Required skills :  Sales Experience, Communication Skills, Market Knowledge, Analytical Skills, Critical Thinking, Problem Solving
  • Excellent organizational and analytical skills
  • Confident, persuasive and ambitious
  • Self-motivated
  • Strong interpersonal and communication skills
  • Ability to work in a dynamic environment and maintain a high-level of organization
  • Ability to work autonomously and under pressure
  • Dynamic, innovative and target oriented
  • Computer literate

Responsibilities

  • Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value
  • Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement
  • Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
  • Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products / services
  • Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
  • Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
  • Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
  • Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
  • Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
  • Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
  • Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
  • Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company’s services effectively
  • Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office and Compliance
  • Benefits

  • Competitive Salary Package. Be remunerated with an attractive basic salary commensurate with your experiences.
  • Training and Learning Opportunities. Learn to improve your interpersonal skills and marketing skills
  • Dynamic Team . Dive into a dynamic work culture with a supportive crew of colleagues.
  • Convenient Location : Our office is in Bangsar South and a stone’s throw from the LRT for hassle-free commuting.
  • Career Growth : Opportunities galore for you to climb the career ladder.
  • Hybrid Working Mode. Experience the best of both worlds to work at the comfort of your home and at an excellent working environment at the same time.
  • Medical Benefit. Your health is always our utmost priority.
  • EPF / SOCSO
  • Annual Leave
  • Skills

    Sales Experience Communication Skills Market Knowledge Analytical Skills Critical Thinking Problem Solving

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    Relationship Manager • Kuala Lumpur, Kuala Lumpur, Malaysia