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Partner Relationship Manager
Elevate Marketing Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia17 days ago
Job descriptionDevelops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products / services Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company’s services effectively Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office and Compliance Competitive Salary Package. Be remunerated with an attractive basic salary commensurate with your experiences. Training and Learning Opportunities. Learn to improve your interpersonal skills and marketing skills Dynamic Team . Dive into a dynamic work culture with a supportive crew of colleagues. Convenient Location : Our office is in Bangsar South and a stone’s throw from the LRT for hassle-free commuting. Career Growth : Opportunities galore for you to climb the career ladder. Hybrid Working Mode. Experience the best of both worlds to work at the comfort of your home and at an excellent working environment at the same time. Medical Benefit. Your health is always our utmost priority. EPF / SOCSO Annual Leave
Requirements
- BSc Degree in a Business-related field
- At least 2 years of experience in business development roles
- Experience within the financial services industry is considered an advantage
- Fluent speaker with excellent oral and written skills in Bahasa Malaysia & English (Mandarin is considered an advantage)
- Required skills : Sales Experience, Communication Skills, Market Knowledge, Analytical Skills, Critical Thinking, Problem Solving
- Excellent organizational and analytical skills
- Confident, persuasive and ambitious
- Self-motivated
- Strong interpersonal and communication skills
- Ability to work in a dynamic environment and maintain a high-level of organization
- Ability to work autonomously and under pressure
- Dynamic, innovative and target oriented
- Computer literate
Responsibilities
Benefits
Skills
Sales Experience Communication Skills Market Knowledge Analytical Skills Critical Thinking Problem Solving
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Relationship Manager • Kuala Lumpur, Kuala Lumpur, Malaysia