Bilingual Customer Support(Japanese-speaking)

Position Overview

We are looking for bilingual professionals (Japanese and English) to join our Malaysia Support Center. In this role, you will provide customer support for clients across the globe, including Japan, through a rotating 3-days-on, 3-days-off shift schedule .

Responsibilities

• Serve as the single point of contact for service and equipment incidents, handling inquiries 24 / 7, 365 days a year , regardless of vendor or carrier.
• Escalate issues to the appropriate internal teams to ensure swift and effective resolution.
• Provide first-level support tailored to each customer’s service environment and operational needs.
• Handle inquiries in both Japanese and English from customers in Japan and overseas.
• Coordinate incident responses with vendors and carriers both domestically and internationally.
• Utilize language support services to assist customers in other ASEAN languages when necessary.
• Escalate issues promptly to on-site operation engineers in Japan or overseas offices to ensure specialized and efficient incident handling.
• Communicate with customers through phone, email, and chat.

Work Location

Required Skills & Qualifications

Preferred Experience

Seniority level

Employment type

Job function

Industries

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