Policy Servicing Analyst

Summary

Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and / or other requirements.

Key Task & Accountabilities

• Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including :
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system / business requirement and business process review.
• Prepare test script and Perform User Acceptance Testing,
• Prepare sign off document from stakeholder.
• Prepare implementation sign off document.
• Assist superior to monitor the result.
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
• Review and recommend measure to improve the existing process and system.
• Perform data analysis and presentation to support business decision.
• Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
• Establish and update guidelines, working instructions and standard operating procedures.
• Support processing of Benefits requests (Surrender / Withdrawal / Cancellation / Loan and other payment) and approve up to authority limit assigned.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Qualifications / Experience