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Onboarding Project Manager

Onboarding Project Manager

Rimini StreetKepong, Kuala Lumpur, Malaysia
1 day ago
Job description

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software.

We are actively seeking a Onboarding Project Manager (OPM) . This is a remote position that can be based anywhere in Australia, Malaysia or Singapore.

Position Summary

Reporting to the Sr. Manager, Global Client Onboarding (GCO), the Onboarding Project Manager (OPM) is responsible for assuring the successful onboarding of Rimini Street’s clients across all supported product lines.

Essential Duties & Responsibilities

  • Responsible for successful, on-time completion of client onboarding projects
  • Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables.
  • Develops and drives onboarding project risk mitigation and leads all escalations related to these projects
  • Provide pre-sales client onboarding assistance for the sales organization
  • Ensures onboarding tasks are performed in accordance with the defined ISO processes
  • Maintain up-to-date project information in Smartsheet, Salesforce.com and other Internal systems
  • Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process - Provide detailed and timely status reporting to internal management teams.
  • Assure excellent client satisfaction with entire onboarding process.
  • Secure client referenceability at conclusion of the onboarding.
  • Identify and propose onboarding innovations and improvement opportunities
  • Onsite Travel locally expected

Education & Certification

  • Bachelor and / or Master’s Degree in Business, Finance, Computer Science or related field, or equivalent experience
  • Project Management certification or equivalent - desired
  • SAP or Oracle Implementation and / or technical certifications - desired

    • Experience

  • 15+ years consulting or project management experience working with SAP or Oracle enterprise applications or Oracle Database, including strong client management or sales experience
  • 5+ years ERP application implementation and / or upgrade project management experience
  • 10+ years C-Level executive communication and relationship management experience
  • Extensive experience in project management, including knowledge of project management tools, techniques, methodologies
  • Technical consulting background preferred

    • Skills

  • C-Level communication
  • Project management
  • Escalation management
  • Negotiation and Objection-Handling skills
  • Strong analytical and problem-solving skills
  • Ability to successfully execute the Onboarding Project Plan with successful results
  • Strong Verbal and written Korean language skills
  • Excellent organizational, communication, interpersonal, relationship building skills
  • Ability to work well in a cross-functional, matrix management environment
  • Expertise using common project management tools : e.g. MS Project, Visio, Excel and PowerPoint
  • Strong English verbal and written Korean communication skills
  • Strong analytical and problem-solving skills
  • Excellent organizational, communication, interpersonal, relationship building skills

    • Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

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    Project Manager • Kepong, Kuala Lumpur, Malaysia