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Sales Team Lead

Thermo Fisher ScientificPenang, Pulau Pinang (Penang), Malaysia

2 days ago

Job description

Ensure consistent, high-quality customer experiences, while proactively finding opportunities for continuous improvement.

Collaborate with the Technical Services team to resolve customer issues related to product installation, technical support, warranty claims, and application support—ensuring a flawless post-sales experience.

Work closely with marketing, supply chain, customer service, and finance teams to ensure sales strategies are well supported.

Call out internal and external challenges in a timely manner, offering clear, actionable recommendations for resolution and process improvement.

Analyze sales performance, including wins and losses, and work with management to develop and implement strategies to improve conversion rates.

Participate in local and international training programs provided by the company or its vendors to stay current with product knowledge and industry trends.

Drive marketing initiatives such as seminars, roadshows, and customer engagement events to promote brand and product awareness.

Lead all aspects of the entire product delivery and installation process to ensure customer happiness at every stage.

Assist in the collection of outstanding payments as part of overall account management responsibilities.

Support the training and onboarding of new Product Specialists as needed, promoting knowledge sharing and team development.

Ensure strict adherence to GDPMD procedures, company policies, and regulatory compliance requirements.

Qualifications & Skills

Bachelor’s degree or equivalent experience in Science, Biology, Biotechnology, or a related field.
With at least minimum 5 years in account management and sales, preferably within the academic, government, private industry, or healthcare sectors.
Proven leadership experience, including leading and motivating sales teams to achieve and exceed targets.
Strong analytical and strategic decision-making skills, with the ability to interpret sales data and market trends into actionable plans.
Consistent track record in growing and handling key customer accounts and expanding distribution networks.
Excellent communication, interpersonal, and strategic discussion skills, capable of building and maintaining strong client and internal relationships.
Willing and able to travel as required to support customer engagements, team activities, and industry events.

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Sales Team Lead • Penang, Pulau Pinang (Penang), Malaysia