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Customer Service Executive cum Admin

Customer Service Executive cum Admin

myNEWSPetaling Jaya, Selangor, MY
30+ days ago
Job description

Job Responsibilities :

  • Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
  • Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedback.
  • Respond to the feedback within the stipulated time frame given by the management.
  • Maintaining positive, empathetic, and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
  • Compiling the monthly customer careline report for management report audit.
  • Keeping records of customer interactions, comments, and feedbacks.
  • Assist in marketing operations. E.g. allocate marketing materials to outlet., raise Sales Order, raise PR.
  • Assist in developing & handling marketing materials.
  • Handles administrative tasks for marketing team.

Job Requirments :

  • Degree in any field. Preferably degree in Retailing, customer relation, public relation etc.
  • Fast and proactive response attitude towards feedbacks and enquiry received.
  • Experience in retail operations, customer service, helpdesk.
  • Spoken Language :   Malay, English

    Written Language :   Malay, English

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    Customer Service Executive • Petaling Jaya, Selangor, MY