Player Support Executive (English&Chinese)

Job Responsibilities and Qualifications

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and / or video game console.
• Identifying trends in customer problems and provide clear feedback / inputs to the team members based on independent testing.
• Escalating real-time issues to client / supervisor.
• Translate Mandarin to English and vice versa.
• Report and minutes writing in English or Chinese.
• English (fluent), or Mandarin (fluent, native).
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English.
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC / console troubleshooting support.
• Ability to solve and analyse information accurately with appropriate speed and guidelines.
• Team player.
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience.
• Medical Reimbursement, transport allowance.

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