Senior Specialist, Customer Relationship

TTM TechnologiesKuala Lumpur, Kuala Lumpur, Malaysia

4 days ago

Job description

Senior Specialist, Customer Relationship

TTM Technologies, Inc. – Publicly Traded U.S. Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (RF) components and RF microwave / microelectronic assemblies, and quick‑turn and technologically advanced printed circuit boards (PCBs). TTM stands for time‑to‑market, representing how TTM's time‑critical, one‑stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. Additional information can be found at

Job Overview

Join our highly collaborative and dynamic Customer Relationship Team that provides customer support and works closely with other departments related to the quote‑to‑cash process and enhancing customer experience.

Key Responsibilities

Customer service :

Develop and enhance the customer relationship to understand customer needs.

Order processing :

Coordinate closely with the Ops team and the Sales team to ensure seamless support for customers on the quote‑to‑cash process.

Sales support :

Meet customer revenue forecasts through maximizing the utilization of sites.

Support or lead the customer site audits and visits.

Monitor and drive improvement on the key program and new opportunities.

Drive the customer qualification programs, including site qualification, key projects & new technologies approval.

Inventory Management :

Manage the loading, backlog, inventory, delivery performance and flexibility per customer forecasts & demand.

Occasional travel and overtime are required.

Qualifications Required

Bachelor’s Degree or higher in Science, Engineering, Business Administration, or equivalent Experience.

5+ years of working experience in the electronic manufacturing industry and Customer Relationship. Experience with International business and managing customer accounts is necessary.

PC literate in Microsoft Word, Excel and PowerPoint.

Self‑motivated, independent, data‑oriented and a good team player.

Good command of spoken and written English, Chinese, Mandarin.

Competencies Required

Teamwork – Demonstrating strong collaboration skills. Responds appropriately to conflict within the team.

Communication skills – Clear and transparent communication with respect to each other.

Attention to Detail – Being careful about details and thorough in completing work tasks.

Problem solving – Identifying & analyzing the problem and proposing the solution effectively.

Dependability – Being reliable, responsible, and dependable, and fulfilling obligations.

Stress Tolerance – Accepting criticism and dealing calmly and effectively with high‑stress situations.

Compensation and Benefits

TTM offers a variety of health and well‑being benefit programs. Benefit options include medical, dental, vision, 401(k), Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California‑based roles, compensation ranges are based upon specific physical locations.

Export Statement

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to : a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only U.S. Citizens and U.S. Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the U.S.; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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Customer Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia