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hotel front office / receptionist
BUTIK SITI KHADIJAH KUALA TERENGGANUKuala Terengganu, Terengganu, Malaysia1 day ago
Job descriptionPerform all check-in and check-out tasks Answer telephone timely and professional manner accordance to hotel standard. Manage online reservations Inform customer about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Ensure guests are properly greeted upon their arrival and assign rooms Provide excellent guest services throughout their stay Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Ensure Front office logbook and hotel logbook is always updated and actioned upon. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager. Assist housekeeping in clean and maintain guest rooms according to established standard, including making beds, changing linen, dusting furniture, vacuuming and cleaning bathroom Proactive Excellent in organization skills Excellent in customer services Solid written and verbal communication skills Maternity leave Parental leave Do you have an experience in E-Soft System? Do you have an experience in Housekeeping ? Do you have an experience in handling OTA? Front Office : 2 years (Preferred) English (Preferred) Hotel and Management (Preferred)
Required
- 2 Man
- 1 Women
JOB DESCRIPTIONS
SKILLS
Job Types : Full-time, Part-time, Permanent, Contract, Temporary
Pay : From RM1,500.00 per month
Benefits :
Application Question(s) :
Experience :
Language :
License / Certification :
Work Location : In person
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Front • Kuala Terengganu, Terengganu, Malaysia