Store Supervisor

The Store Supervisor is responsible for leading and overseeing all aspects of store operations, acting as the main person-in-charge. This includes achieving sales targets, maintaining high service standards, managing the store team, and ensuring operational excellence. The role requires hands-on leadership, strong commercial sense, and the ability to drive both people and performance in a dynamic retail environment.

Key Responsibilities :

• Lead the store team to consistently achieve sales targets and KPIs
• Oversee daily store operations including cash handling, shift management, and store presentation
• Ensure outstanding customer service and a seamless client journey
• Manage team performance : scheduling, coaching, feedback, and development
• Drive and monitor store-level execution of visual merchandising and promotional campaigns
• Maintain inventory accuracy through regular stock checks and timely reporting
• Take accountability for store compliance with company SOPs and operational policies
• Resolve customer issues and internal conflicts with professionalism and urgency
• Support recruitment and onboarding of new team members
• Act as the main liaison between the store and Area / Head Office teams
• Lead the store opening / closing process and ensure security protocols are followed
• Prepare and submit timely sales, operations, and staffing reports
• Maintain a clean, organized, and brand-aligned store environment.
• Any other ad-hoc assignments