Customer Service Executive

Position :

Remote Customer Service Executive

Location : Fully Remote

Employment Type : Freelance

Salary Range :

MYR 5,000 - 6,000 per month

Working Hours :

Monday to Saturday, 10 AM - 6 PM (5-day and 6-day rotation schedule)

About the Company

We are a

fast-growing e-commerce group

with multiple Direct-to-Consumer (D2C) brands under our portfolio. Our diverse businesses serve customers across various regions, and

customer satisfaction is at the heart of everything we do

As part of our

remote customer service team

, you will play a critical role in ensuring a seamless customer experience. You will be handling customer inquiries, resolving issues, and enhancing our brand reputation through excellent communication and problem-solving skills.

Responsibilities :

Handle

customer queries

via

email, website chat, and phone

from various countries.

• Assist customers with

placing orders, processing returns, and tracking shipments

• Troubleshoot and

resolve customer issues and complaints

effectively.

• Process

refund requests

in accordance with company policies.

• Provide

timely updates to HQ

, ensuring customer concerns are addressed promptly.

What We're Looking For :

• Fluent in English and Mandarin

– Must be comfortable handling multilingual customers. Cantonese speaking candidates will be a bonus (Hong Kong market)

• Customer-facing experience

– Background in

customer service, hospitality, or other service-related industries

is a plus.

• Strong communication & problem-solving skills

– Ability to de-escalate issues and turn a negative experience into a positive one.

• AI Literacy

– Familiarity with AI chatbots, CRM systems (Zendesk, Salesforce), or a willingness to learn.

• Adaptability & independence

– Able to work remotely with minimal supervision in a fast-paced environment.

Why Join Us?

• 100% Remote Work

– Work from anywhere

• Career Growth

– We invest in our employees' development and training.

• Inclusive & Innovative Culture

– Work with a diverse, forward-thinking team.

• Impactful Role

– Be part of a company where your work directly influences customer satisfaction.

We believe that diversity drives innovation and success. We are committed to fostering an inclusive workplace where individuals from all backgrounds feel valued, respected, and empowered. We welcome diverse perspectives and ensure equal opportunities for all, creating a culture where everyone can thrive.