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Customer Service Representative

Customer Service Representative

ANUGRAH INOVASI MAKMUR INTERNATIONAL SDN. BHD.Cheras, Selangor, Malaysia
12 hours ago
Job description

Job Responsibility

  • Handle customer questions through WhatsApp, calls, emails, and social media regarding product benefits, usage, and promotions.
  • Explain product information clearly (ingredients, health benefits, directions of use, precautions).
  • Assist with order status, delivery updates, and return / exchange requests.
  • Listen to customer complaints (late delivery, damaged products, taste / quality concerns) and resolve politely
  • Provide general advice on product consumption (recommended serving times, mixing instructions).
  • Handle refund / return requests according to company policy.
  • Ensure billing details are correct and transactions are recorded properly.
  • Keep track of daily inquiries, sales, complaints, and resolutions.
  • Submit reports on customer satisfaction and common issues.
  • Suggest improvements in service or processes.

Job Requirements

  • Minimum SPM / Diploma
  • At least 1â2 years of experience in customer service, call centre, sales support, or related role (fresh graduates are welcome with strong communication skills)
  • Experience in FMCG, health supplements, or e-commerce environment is an added advantage
  • Good communication skills in Bahasa Malaysia and English (Mandarin / Tamil is an advantage)
  • Strong customer-handling skills : patient, empathetic, and solution-oriented
  • Able to explain product information (benefits, usage, precautions) clearly and confidently
  • Basic sales and upselling skills (able to suggest products and promotions naturally)
  • Computer literate â able to use WhatsApp Business, email, CRM systems, and Microsoft Office
  • Good multitasking and time management in handling multiple customer queries
  • Customer-focused with a positive and professional attitude
  • Energetic, proactive, and willing to learn about health & wellness products
  • Able to work independently and as part of a team

    • Job Benefits

  • Annual Leave
  • Walking Distance to MRT Taman Suntex
  • Career Growth
  • Friendly & Supportive Team Environment
  • Work-Life Balance
  • Staff Purchase Discount
  • Overtime Pay
  • EPF / SOCSO / PCB
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    Customer Service Representative • Cheras, Selangor, Malaysia