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Clerk
ClerkHastings Deering • Malaysia | Selangor | Subang Jaya (B170)
Clerk

Clerk

Hastings Deering • Malaysia | Selangor | Subang Jaya (B170)
30+ days ago
Job description

Company :

Chubb Malaysia Sdn Bhd
  • To prepare schedule for preventive maintenance:
  • To check and balance monthly OPA machine database.
  • To prepare schedule for all Chubb branch nationwide.
  • To coordinate schedule with machine service provider.
  • Forward confirm appointment to Chubb branch nationwide.
  • Monitor and update clients on job completion.
  • Create tickets as reference upon completion servicing (PM).
  • To coordinate appointment with service provider:
  • Request appointment for fault call and footage request.
  • Manage and inform branch upon confirmation.
  • Burn data from DVR to CD/DVD for bank footage request:
  • Received raw data from branch and transfer to CD/DVD.
  • Arrange for delivery to client and close the ticket.
  • Update status SLA to Bank:
  • Daily update job completion to client.
  • Provide summary MEET/FAIL SLA on weekly/monthly report.
  • Forward and follow up Bank SLA.
  • Escalate any issue to bank supervisor/managers.
  • Assist Team Leader for servicing update:
  • Sorting all servicing checklist and update to the database.
  • Prepare monthly summary report to update superiors for servicing progress.
  • Invoicing and billing.
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Clerk • Malaysia | Selangor | Subang Jaya (B170)

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