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Reservation Supervisor

Reservation Supervisor

Geno HotelSubang Jaya, Kuala Lumpur, Malaysia
16 hours ago
Job description
  • To ensure to set the correct selling strategy / price and the room type availability must be kept accurate – highlighting any potential obstacles to occupancy immediately to the Front Office Manager and Hotel Manager.
  • Handling incoming reservations via telephone, email or fax and converting enquiries into bookings by positively selling and promoting the products and services of the hotel.
  • To be well versed in hotel reservations system.
  • To check all Agent / Company profiles created yesterday. Ensure that the new profiles are not duplicates of existing profiles.
  • Check and action No-show. Check upcoming arrivals by report and system.
  • To gather intelligence information from competitors and travel partners.
  • Ensure all incoming reservations and enquiries are action in a timely manner.
  • Ensure that the reservations operates with a sales attitude and all personnel are aware of sales opportunities within the hotel, which will assist, with the maximization of revenue.
  • To ensure a high level of product knowledge of the hotel within the team enabling them to sell rooms and facilities to the best of their ability and with the aim of 100% conversion.
  • Ensure that all bookings have a file and all correspondence has been filed accordingly, with correct and updated information recorded.
  • Ensure all refused business is recorded with reason for refusal.
  • Adhere to company credit policies to ensure that all revenue expected will be received.
  • To ensure proper control of the room inventory. To highlight any abnormalities to Front Office Manager and Hotel Manager.
  • Handle all guest comments or complaints relating to the services of the Reservations and take necessary action or service recovery.
  • Ensure that guest history is maintained and updated regularly and that the information is accurate, complete and recorded in the appropriate systems.
  • Adheres to all standards, policies and procedures in compliance with the hotel.
  • Job Type : Full-time

    Pay : From RM3,000.00 per month

    Benefits :

    • Free parking
    • Health insurance
    • Meal provided
    • Professional development
    • Ability to commute / relocate :

    • Subang Jaya : Reliably commute or planning to relocate before starting work (Required)
    • Experience :

    • Reservation ( Hotel ) : 2 years (Preferred)
    • IDB system : 1 year (Preferred)
    • Work Location : In person

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    Supervisor • Subang Jaya, Kuala Lumpur, Malaysia