Talent.com
Senior Sales Manager-Sheraton Johor Bahru

Senior Sales Manager-Sheraton Johor Bahru

Sheraton Hotels & ResortsKebun Baharu, Johor, Malaysia
18 hours ago
Job description

Senior Sales Manager – Sheraton Johor Bahru

Company : Sheraton Hotels & Resorts

Location : Sheraton Johor Bahru, 05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia, 80300

Job Number : Schedule : Full Time

Position Type : Management

Job Summary

Responsible for proactively soliciting and managing large group / catering related opportunities with significant revenue potential. Manages group / catering opportunities not handled by an Event Booking Center (EBC). Actively up‑sell each business opportunity to maximize revenue. Achieves personal and team revenue goals. Verifies that business is turned over properly and in a timely fashion for service delivery. Drives customer / guest loyalty by delivering service excellence throughout each customer experience. Provides service to customers to grow the account on behalf of the company.

Candidate Profile

  • High school diploma or GED; 2 years experience in sales & marketing, guest services, front desk, or related area.
  • OR 2‑year degree from an accredited university in Business Administration, Marketing, Hotel & Restaurant Management, or related major; no work experience required.

Core Work Activities

Understanding Market Opportunities & Driving Revenue

  • Targets group / catering accounts, markets, or segments with emphasis on proactive solicitation and account saturation.
  • Partners with group / catering counterpart to effectively manage the business opportunity.
  • Responds to incoming group / catering opportunities for the property that are outside EBC parameters.
  • Handles all opportunities if the property does not participate in an EBC.
  • Identifies, qualifies and solicits new group / catering business to achieve personal and property revenue goals.
  • Focuses efforts on accounts with significant potential sales revenue.
  • Develops effective group / catering sales plans and actions.
  • Designs, develops and sells creative catered events.
  • Maximizes revenue by upselling packages and creative food & beverage.
  • Understands overall market (competitors, trends, supply & demand) and sells accordingly.
  • Closes best opportunities based on market conditions and property needs.
  • Uses negotiating and creative selling skills to close business and negotiate contracts.

    • Providing Exceptional Customer Service

  • Handles complex business with significant revenue potential and high customer expectations.
  • Builds and strengthens relationships with existing and new customers to enable future bookings (sales calls, entertainment, FAM trips, trade shows, etc.).
  • Develops community relationships to expand customer base for group / catering sales opportunities.
  • Supports brand’s Service & Relationship Strategy, driving customer loyalty through service excellence.
  • Provides excellent customer service to grow account share.
  • Executes brand’s Customer Service Standards and property’s Brand Standards.
  • Participates and practices daily service basics of the brand.
  • Executes exemplary customer service to drive satisfaction and loyalty.
  • Serves the customer by understanding their needs and recommending appropriate features and services that exceed expectations.
  • Gains understanding of the property’s primary target customer and service expectations.

    • Building Successful Relationships

  • Works collaboratively with off‑property sales channels to ensure coordinated, complementary, and non‑duplicate efforts.
  • Manages and develops relationships with key internal and external stakeholders.
  • Uses sales resources and administrative / support staff.

    • Additional Responsibilities

  • Utilizes intranet for resources and information.
  • Conducts site inspections.
  • Creates contracts as required.
  • Executes and supports operational aspects of booked business (generating proposals, writing contracts, customer correspondence).

    • Equal Opportunity Employer

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    About Sheraton

    When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.

    #J-18808-Ljbffr

    Create a job alert for this search

    Johor Bahru • Kebun Baharu, Johor, Malaysia