Business Analyst, Senior

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Remote Work : Hybrid

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

The Senior Service Specialist serves as the operational interface between Zebra Technologies and its third-party service provider (CTDI), which oversees Zebra’s multiple in-country repair depots across the APAC region. The role is responsible for monitoring depot performance, managing KPIs, resolving escalations, ensuring SLA compliance, and driving operational excellence through structured governance, data insights, and process alignment.

Responsibilities

• Oversee the operational performance of Service provider managed repair depots across multiple countries, ensuring service delivery meets KPIs, SLAs, and contractual obligations.
• Act as a key communication bridge between Zebra internal teams and service providers, ensuring clear alignment on objectives, performance expectations, and escalation outcomes.
• Lead operational excellence initiatives by applying data-driven analysis to identify process gaps, improve repair efficiency, and enhance service quality.
• Manage and interpret operational data using structured dashboards and performance reports to drive fact-based decision-making and business insights.
• Lead service improvement or transformation projects, applying project management discipline to ensure timely and effective delivery.
• Collaborate cross-functionally with supply chain, quality, and engineering teams to embed continuous improvement, cost optimization, and service reliability into daily operations.

Note : The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

Qualifications

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask you to provide personal identifying information via e‑mail or outside of the system. If you are a victim of identity theft, contact your local police department.

Referrals increase your chances of interviewing at Zebra Technologies by 2x.

#J-18808-Ljbffr