Specialist, Account Management (Talent Pool)
We are looking for a Specialist, Account Management position based in Ipoh, Perak. The role focuses on identifying new business opportunities, promoting existing activities, and ensuring fast, sustainable growth within the foodpanda platform.
Responsibilities
- Manage and expand relationships with existing restaurants, proactively identify new business opportunities.
- Monitor accounts and identify upsell and cross‑sell opportunities.
- Develop strategic marketing plans and ensure consistent growth for client businesses.
- Track each account’s performance metrics and ensure compliance with foodpanda’s operational standards.
- Maintain strong knowledge of the foodpanda business model and the online food‑ordering market.
- Collaborate with other departments, stakeholders and internal support functions to meet quality standards, deliver projects on time, and address client concerns.
Qualifications
2‑3 years’ experience in a client‑management role (client relationship building).Proven B2B sales experience, preferably in F&B, media, advertising, FMCG or e‑commerce.Exceptional verbal and written communication skills.Ability to collect, track and analyze large amounts of data.Strong problem‑solving and adaptability.Proficient in MS Office; knowledge of Salesforce is a plus.Multilingual ability is an added advantage.Key Competencies
Account ManagementClient Relationship BuildingUpselling / Cross‑SellingE‑CommerceRevenue ManagementProject ManagementData AnalyticsCritical Thinking / Problem Solving / NegotiationWhat We Offer
A dynamic and challenging work environment.Commitment to personal and professional development.Regular company and team events.A vibrant, international team that values diversity and inclusion.Responsibility from day one in a fast‑growing, global company.Benefits : free food, health and dental insurance, and learning & development opportunities.Seniority Level : Mid‑Senior level | Employment type : Full‑time | Industries : Software Development and IT Services.
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