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Supervisor ( GSC Tropicana Gardens Mall )
Golden Screen CinemasPetaling Jaya, Selangor, Malaysia15 hours ago
Job descriptionDiploma in Hospitality Management, or a related field. Preferable 2 years working experience in related industry. (Hotel / Café / Food industry) Proficiency in Microsoft Word & excel or similar software. Required language(s) : Bahasa Malaysia and English. Able to work in a team and hardworking. Able to work independently with minimum supervision. Extensive experience in demonstrating leadership skills. Ability to maintain a positive work environment. Ability to work both on weekdays and on weekends. Strong organization and analytical skills. Customer-oriented individual and an outstanding problem-solver. Good time management skills. Good interpersonal and communication skill Training and certification sponsored by the company Career advancement Annual Leave, Sick Leave Rewards and recognition Additional Benefits : Free movie tickets
Job Responsibility
- Provide excellent customer service to the customers.
- Attend to inquiries or feedback from the customers.
- Adhere with the Company Standard Operating Procedures.
- Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the café business.
- Overseeing the staff for the smooth running of the café.
- Training new employees as per their abilities and skills.
- Maintaining a strong relationship with suppliers and vendors.
- Inspecting the food and beverage stock level and restock them in a timely manner.
- Conducting inspections of the cafe and ensuring proper hygiene is maintained.
- Resolving customer complaints in a professional manner.
- Ensuring customer satisfaction with all the services provided to them.
- Preparing daily reports and presenting them to the higher management.
- Monitoring inventory and ensuring that all food supplies and other Cafe essentials are adequately stocked.
Job Requirements
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Supervisor • Petaling Jaya, Selangor, Malaysia