Transaction Quality Analyst – Insurance Domain

Transaction Quality Analyst – Insurance Domain

Job Type : Full-time / WFO

Experience Level : 2–5 years

Language Proficiency : Cantonese (must be able to read, write and speak)

Job Summary : We are looking for a meticulous and process‑driven Transaction Quality Analyst with experience in the insurance domain to monitor, evaluate, and improve the quality of transactions across operational teams. The ideal candidate will ensure compliance with process standards, identify gaps, and drive continuous improvement in service delivery.

Key Responsibilities

• Conduct regular audits of insurance process transactions (e.g., claims processing, policy issuance, endorsements, renewals, etc.).
• Evaluate accuracy, completeness, and compliance with internal policies and regulatory requirements.
• Identify process gaps, errors, and training needs through root cause analysis.
• Provide actionable feedback to operations teams and support coaching initiatives.
• Maintain and update quality scorecards, dashboards, and audit reports.
• Collaborate with process owners and training teams to improve SOPs and quality frameworks.
• Participate in calibration sessions to ensure consistency in quality assessments.
• Support internal and external audits by providing required documentation and insights.

Required Skills & Qualifications

Preferred Qualifications

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

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