Talent.com
This job offer is not available in your country.
Professional Service Engineer

Professional Service Engineer

TiDBAlor Setar, Kedah, Malaysia
25 days ago
Job description

Overview

Join us as we scale our business by building on our tremendous success around the world. TiDB is a global player in the database market, offering TiDB Database and Database as a Service. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Our solutions serve large and high-growth organizations across financial services, logistics, gaming, e-commerce and software as a service. We have a strong open-source community, innovative products and an inclusive culture. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.

Responsibilities

  • Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, perform data migration, and ensure seamless integration with existing systems and applications.
  • Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly.
  • Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices.
  • Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively.
  • Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
  • Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.

Qualifications

  • Bachelor\'s degree or higher in computer science or a related field from a nationally accredited institution
  • 3 years or more of experience in database technical support or related roles
  • Proficiency in the operational mechanisms and management of relational databases such as MySQL / Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
  • Familiarity with Linux / Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults
  • Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively
  • Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team
  • We encourage people from underrepresented groups to apply. TiDB is committed to preventing discrimination and harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. We strive to prevent other forms of inappropriate behavior and to remove barriers to success at TiDB.

    #J-18808-Ljbffr

    Create a job alert for this search

    Service Engineer • Alor Setar, Kedah, Malaysia

    Related jobs
    • Promoted
    Cloud Deployment Engineer ( Remote / Hybrid)

    Cloud Deployment Engineer ( Remote / Hybrid)

    Hiredly XKuah, Kedah, Malaysia
    Our client is a leading global professional services firm providing audit, consulting, tax, and advisory services to help organizations drive growth and innovation. We are seeking a skilled CDE with...Show moreLast updated: 2 days ago
    • Promoted
    Primary Support Engineer, SAP BASIS – HANA (Japanese speaker)

    Primary Support Engineer, SAP BASIS – HANA (Japanese speaker)

    Rimini StreetAlor Setar, Kedah, Malaysia
    Primary Support Engineer, SAP BASIS – HANA (Japanese speaker).The Primary Support Engineer, SAP BASIS HANA (Japanese speaker) will provide exceptional remote‑based support for mission‑critical SAP ...Show moreLast updated: 30+ days ago
    Customer Service Executive (Mandarin Speaker)

    Customer Service Executive (Mandarin Speaker)

    SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia
    Quick Apply
    BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as.Customer...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Freelance Civil Engineer - Quality Assurance (AI Trainer)

    Freelance Civil Engineer - Quality Assurance (AI Trainer)

    MindriftSungai Petani, Kedah, Malaysia
    Freelance Civil Engineer - Quality Assurance (AI Trainer).Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features. This opportunity is only for candidates curr...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    ORACLE SOA Specialist - Remote (3 to 4 weeks project)

    ORACLE SOA Specialist - Remote (3 to 4 weeks project)

    Brain Station 23Kuah, Kedah, Malaysia
    ORACLE SOA Specialist - Remote (3 to 4 weeks project).We are seeking an Oracle SOA specialist for a short-term engagement of approximately 3–4 weeks. The work will be remote and will involve : .Assess...Show moreLast updated: 21 hours ago
    • Promoted
    Data Center IT Remote Hands Engineer

    Data Center IT Remote Hands Engineer

    JLLKuah, Kedah, Malaysia
    JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology f...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Solutions Engineer

    Solutions Engineer

    HeroDevsAlor Setar, Kedah, Malaysia
    HeroDevs is looking for a Pre-Sales Solutions Engineer, who has experience being a full stack developer.As a Pre-Sales Solutions Engineer at HeroDevs, you will work in a dedicated team environment ...Show moreLast updated: 21 hours ago
    • Promoted
    Customer Service Representative (WFH)

    Customer Service Representative (WFH)

    VDart MalaysiaSungai Petani, Kedah, Malaysia
    Direct message the job poster from VDart Malaysia.Talent Partner | VDart Malaysia | Hiring for Tech roles.This is a WFH Opportunity - 24 / 7 rotational shifts. Respond to customer queries in a timely ...Show moreLast updated: 14 days ago
    • Promoted
    • New!
    EQUIPMENT ENGINEER (PLC)

    EQUIPMENT ENGINEER (PLC)

    Ferrotec Power Semiconductor MalaysiaKedahMalaysia, Kedah, Malaysia
    Add expected salary to your profile for insights.The Equipment Engineer is responsible for ensuring the efficient performance, maintenance, and optimization of Surface treatment equipment and syste...Show moreLast updated: 21 hours ago
    • Promoted
    交付工程师 / Delivery Engineer

    交付工程师 / Delivery Engineer

    Redtea MobileKuah, Kedah, Malaysia
    Delivery Engineer (Telecom / Entitlement Server).Location : Remote, Malaysia (Fluent in Chinese & English, confident in client engagement). Lead on-site / remote delivery of Entitlement Server projects...Show moreLast updated: 1 day ago
    • Promoted
    Data Center IT Remote Hands Engineer

    Data Center IT Remote Hands Engineer

    Jones Lang LaSalle IncorporatedAlor Setar, Kedah, Malaysia
    Data Center IT Remote Hands Engineer page is loaded## Data Center IT Remote Hands Engineerremote type : On-sitelocations : Johor Bahru, Malaysiatime type : Full timeposted on : Posted Todayjob ...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Senior Commissioning Engineer

    Senior Commissioning Engineer

    STERIS Canada CorporationKuala Ketil, Kedah, Malaysia
    Collaborates with the Customers throughout all stages of their Validation projects.Liaises with quality, operations, planning, laboratory and Customer service. Prepares for, supports and where neces...Show moreLast updated: 21 hours ago
    • Promoted
    Customer Service – Mandarin & English - Fully WFH- RM3,000

    Customer Service – Mandarin & English - Fully WFH- RM3,000

    Tribe DigitalAlor Setar, Kedah, Malaysia
    Customer Service – Mandarin & English - Fully WFH- RM3,000.Career growth opportunities – 80% of our frontline leaders have been promoted internally. Support the customers of our leading mobile gamin...Show moreLast updated: 2 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    AlphaiotabpoSungai Petani, Kedah, Malaysia
    Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.Health and Wellness Perks & Benefits. Motivating and Supportive Teams.Alpha Iota is based in Southeast Asia,...Show moreLast updated: 2 days ago
    Logistic Customer Service

    Logistic Customer Service

    SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia
    Quick Apply
    We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our...Show moreLast updated: 11 days ago
    • Promoted
    • New!
    Customer Success Engineer, APAC Malaysia (remote)

    Customer Success Engineer, APAC Malaysia (remote)

    JumioKuah, Kedah, Malaysia
    As a Customer Success Engineer at Jumio, you will play a crucial role in the Customer Success team, focusing on the customer onboarding process and providing premium support to selected clients, en...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    Onsite Engineer

    Onsite Engineer

    Cultivar Staffing & SearchSungai Petani, Kedah, Malaysia
    Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a.To provide IT hardware service...Show moreLast updated: 21 hours ago
    • Promoted
    Assistant Engineer - Sales

    Assistant Engineer - Sales

    InTalent AsiaSungai Petani, Kedah, Malaysia
    About the job Assistant Engineer - Sales.Assistant Engineer Sales Opportunity.Customer sites but base in Kelaniya.Working Method (Onsite, Hybrid, Remote) : . Possess a Diploma in Mechanical Engineerin...Show moreLast updated: 1 day ago
    • Promoted
    Senior Commissioning Engineer

    Senior Commissioning Engineer

    STERIS IMSKuala Ketil, Kedah, Malaysia
    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Collab with Customers througho...Show moreLast updated: 1 day ago
    • Promoted
    Service Crew Restaurant

    Service Crew Restaurant

    AHMAD FOO SYNERGYAlor Merah, Kedah, Malaysia
    Add expected salary to your profile for insights.As a Service Crew, you will be the face of our restaurant, ensuring every guest receives excellent service from the moment they arrive until they le...Show moreLast updated: 2 days ago