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Senior Program Manager

DHL Supply ChainBayan Lepas, Pulau Pinang, Malaysia

1 day ago

Job description

Responsibilities :

Lead and coordinate global logistics programs involving transport, warehousing, control tower setup, systems integration, and change management.
Accountable for the overall Lead Logistics Partner (LLP) operations performance.
Develop and manage global program plans, timelines, milestones, and resource allocations.
Serve as a single point of contact for the client at a global level.
Establish and manage program governance structures, including steering committees, workstreams, and escalation paths.
Conduct regular business reviews (QBRs / MBRs) with senior client stakeholders.
Ensure alignment between client strategy, LLP solution design, and operational execution across all involved countries and partners.
Identify opportunities for efficiency gains, service enhancements, and value-added solutions within the program scope.
Drive & accelerate delivery of expected business results.
To contribute and work on continuous improvements.
Own and manage the global relationship with strategic clients across all regions.

Requirements :

Minimum, a Bachelor's Degree in Engineering / Business Management / Logistics and Supply Chain.

Minimum of 10 years' experience in logistics, preferably in LLP / 4PL models, control tower operations, and transport management systems

Minimum 8 years of Managerial experience, preferably with regional international operations working experiences.

Minimum 5 years of Global Account or Programme Management across countries.

Strategic thinking with strong operational execution skills.

Strong leadership and stakeholder management capabilities.

Excellent communication, presentation, and influencing skills.

Must be flexible and able to work effectively within a dynamic matrix organization with little or no direct supervision.

Program Manager • Bayan Lepas, Pulau Pinang, Malaysia