This job offer is not available in your country.

WFH Customer Support Specialist (Crypto / Fintech)- Mandarin Speaker

EYZ GlobalPasir Gudang, Johor, Malaysia

1 day ago

Job description

EYZ Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Provide professional and empathetic support to customers via email and live chat .
Diagnose technical issues and escalate complex cases to relevant teams with proper documentation.
Maintain accurate and organized records of all customer interactions using CRM tools.
Assist customers with account management , platform navigation , and troubleshooting .
Work collaboratively with team members to achieve performance goals and ensure customer satisfaction .

Qualifications and Skills

Minimum 1–2 years of customer support experience, preferably in the fintech or crypto industry.

Hands-on knowledge of cryptocurrencies , blockchain , or trading platforms is an added advantage.

Excellent written communication skills with strong attention to detail.

Ability to remain calm and efficient in high-pressure situations .

Fast learner with a technical mindset and adaptability to new tools and platforms.

Strong problem-solving skills and a customer-first approach.

Other Requirements

Stable internet connection and a dedicated workspace for remote work.

Willingness to work on rotational shifts , including weekends and public holidays .

Employment details

Seniority level : Entry level

Employment type : Full-time

Industries : Outsourcing and Offshoring Consulting

#J-18808-Ljbffr

Create a job alert for this search

Customer Support Specialist • Pasir Gudang, Johor, Malaysia

Related jobs

Promoted

Bilingual Customer Support Specialist

DataAnnotationKulai, Johor, Malaysia

We are looking for a Bilingual Customer Support Specialist to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improv...Show moreLast updated: 18 days ago

Promoted
New!

French Canadian- Contractor Support Representative

Cisive Malaysia Sdn. Bhd.Pasir Gudang, Johor, Malaysia

At Cisive, our vision is to make securing the right talent effortless.We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organiza...Show moreLast updated: 11 hours ago

Promoted

IT Helpdesk (Japanese speaking, Banking) - Islandwide, SG

GMP TECHNOLOGIES (S) PTE LTDIslandwide, SG

Provide first-level IT support via phone, email, and chat by logging, categorizing, and prioritizing incidents and service requests in ServiceNow, performing initial diagnosis, resolving or escalat...Show moreLast updated: 6 days ago

Promoted
New!

Japanese Speaking IT Help Desk (Banking) - $7000 / Central

JAC RECRUITMENT PTE. LTD.Islandwide, SG

User Support & Incident Handling.Deliver frontline technical support through multiple communication channels, ensuring prompt assistance. Record and prioritize incoming issues and requests using...Show moreLast updated: 5 hours ago

Promoted

IT Helpdesk (Japanese speaking, Banking)

GMP TECHNOLOGIES (S) PTE LTDIslandwide, SG

Promoted

Tagetik CCH & Hyperion Support engineer. - D01 Cecil, Marina, People’s Park, Raffles Place, SG

ADVANCED E-SOLUTIONS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

Application Support Analyst( Tagetik & Hyperion).POSITION GENERAL DUTIES AND TASKS : .Tagetik CCH, SQL Linux, Shell scripting. Hyperion : Hyperion Financial Management, Essbase, Hyperion FDQ...Show moreLast updated: 4 days ago

Promoted
New!

Japanese Speaking IT Help Desk (Banking) - $7000 / Central - Islandwide, SG

JAC RECRUITMENT PTE. LTD.Islandwide, SG

Promoted

Customer Support Specialist

EngageRocketKampung Pasir Gudang Baru, Malaysia

Customer Support Specialist (Remote, Full-Time | GMT+8 Hours) EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage...Show moreLast updated: 4 days ago

Promoted

IT Helpdesk (Japanese speaking, Banking) - GMP TECHNOLOGIES (S) PTE LTD

GMP TECHNOLOGIES (S) PTE LTDIslandwide, SG

Promoted

FX IT Senior Support Analyst

SOCIETE GENERALED01 Cecil, Marina, People’s Park, Raffles Place, SG

As a FX IT Support in a dynamic and demanding environment, you will support market activities primarily for Front Office users based in Singapore, Hong Kong, Korea and across Asia Pacific.You will ...Show moreLast updated: 12 days ago

Promoted

Teams Voice Customer Engineer | Mandarin | MNC IT Services | Permanent | Remote | RM8K-RM11K

InfotreeKampung Pasir Gudang Baru, Malaysia

We are seeking a highly skilled and experienced Microsoft.Customer Engineer specializing in Microsoft Teams.The ideal candidate will help customers empower their employees, maximize productivity, a...Show moreLast updated: 10 days ago

Customer Support Manager (Johor Bahru, Mandarin speaking)

ExelyJohor Bahru, Johor, MY

Quick Apply

IT company specialising in online solutions and websites for hotel industry.We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 ...Show moreLast updated: 12 days ago

Promoted

User Support - On-site Technical Support (Bahasa speaker) - Singapore

BLOOMBERG SINGAPORE PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets.Our cu...Show moreLast updated: 4 days ago

Promoted

WFH Customer Support Specialist (Crypto / Fintech)- Mandarin Speaker

EYZ GlobalKulai, Johor, Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Diagnose technical issues and escalate complex cases to relevant teams with proper documentation. Maintain accurate and organized records of...Show moreLast updated: 1 day ago

Promoted

Technical Support

NOBILITY PLACEMENT SERVICES PTE. LTD.Islandwide, SG

Diploma / Degree in Information Technology or equivalent.Must have minimum 1-3 years of working experience in PC operations and computer networking. Must have experience in IT Hardware and software in...Show moreLast updated: 6 days ago

Promoted

(Chinese and English) Customer Support Consultant, crypto (remote)

SupportYourAppJohor Bahru, Johor, Malaysia

Passionate about the world of tech?.What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?. Unlock your potential by mastering new skills and achieving c...Show moreLast updated: 25 days ago

Promoted

User Support - On-site Technical Support (Bahasa speaker) - Singapore - D01 Cecil, Marina, People’s Park, Raffles Place, SG

BLOOMBERG SINGAPORE PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

Promoted

User Support - On-site Technical Support (Bahasa speaker) - Singapore - BLOOMBERG SINGAPORE PTE. LTD.

BLOOMBERG SINGAPORE PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

Promoted

Global Support Head

CREDIT AGRICOLE CORPORATE AND INVESTMENT BANKD05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.Our Singapore ...Show moreLast updated: 6 days ago

Promoted

Senior IT Support - CHINA HARBOUR (SINGAPORE) ENGINEERING COMPANY PTE. LTD.

CHINA HARBOUR (SINGAPORE) ENGINEERING COMPANY PTE. LTD.D22 Jurong, Jurong Island, Tuas, SG

Setup computers, provide end-user support for company & project offices (computers and applications).Maintain the functionality of IT equipment, including hardware, software, network, etc.Accou...Show moreLast updated: 13 days ago