Service Sales Coordinator – Technical Services (12-month Contract)

Service Sales Coordinator – Technical Services (12-month Contract)

Join to apply for the Service Sales Coordinator – Technical Services (12-month Contract) role at BD Nogales Norte

Overview

The Service Sales Coordinator (Technical Services) plays a key supporting role in service sales operations for ANZ / NZ. This position is responsible for coordinating service contract renewals, managing end-to-end order processing, and ensuring accurate documentation and data integrity across systems such as SAP, ServiceMax, and SFDC ACE. Acting as a key liaison between customers, country sales teams, and internal stakeholders, the coordinator helps ensure smooth operational execution, timely invoices, and high-quality customer support. The role also contributes to sales funnel management, revenue reconciliation, and data clean-up initiatives to maintain the accuracy of installed base and warranty records.

Key Responsibilities

• Sales Operations & Contract / Order Processing
• Coordinate and track service contract renewals for ANZ / NZ accounts.
• Prepare Sales Level Agreements (SLAs) and send service contract materials to customers (including offer letters, terms and conditions, and quotations) to drive timely renewals and conversions of service contracts.
• Review and coordinate customer purchase orders, discounting, billing plans, and pricing agreements with the country sales team to ensure accuracy and compliance.
• Manage end-to-end order processing activities, including :
• Instrument purchase orders and warranty set up in SAP-CRM
• Service contract renewals, warranty-to-contract conversions
• Time & Material (T&M) repair order requests, case and work order creation in ServiceMax, and service confirmation in SAP-CRM
• Preventive Maintenance (PM) management
• Coordination with Logistic and Sales Team on Deliveries and other logistical matters
• Maintain organized documentation of purchase orders, invoices, and contracts to support traceability and compliance.
• Customer Support & Communication
• Serve as a key point of contact for customer inquiries related to orders, deliveries, and after-sales support.
• Collaborate with internal teams to ensure alignment and support smooth operational execution.
• Assist service sales with funnel management and updating sales opportunities in ServiceMax
• Assist Finance with accurate invoice generation for timely revenue recognition and advise on monthly service revenues reconciliation and accruals financial processes
• Respond to ad-hoc requests from customers and Field Service Engineer teams for T&M repair orders, work order case creation and PM scheduling.
• Coordinate with Logistics & Sales Team on delivery and operational matters
• Actively participate in team calls to facilitate communication and resolve issues with internal stakeholders.
• Perform other ad-hoc duties as required to support team and business needs

Data Accuracy & Documentation Organization

Requirements

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving in the fast-paced healthcare industry. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Equal Opportunity Employer : Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit :

#J-18808-Ljbffr