Enterprise AI Customer Success Manager

Enterprise AI Customer Success Manager

Join Wallaroo.AI as an Enterprise AI Customer Success Manager. Location : New York, NY (Remote-first distributed). Position posted 1 week ago.

About the Role

Wallaroo.AI is a Microsoft-backed, fast‑growing startup building a software platform that enables AI teams to deploy AI inference at scale across any cloud, edge or on‑prem environment. We empower customers to quickly achieve business value from AI projects and retain them while expanding our footprint. The Customer Success Manager will serve as an AI expert, architecting solutions, delivering technical and functional guidance, and driving adoption and expansion.

Your Main Responsibilities

• Lead the full rollout of Wallaroo for Enterprise, ensuring customers realize quick value.
• Own the customer journey as the main point of contact; manage success plans, run Monthly & Quarterly Business Reviews, and identify expansion opportunities.
• Serve as a technical guru – master the Wallaroo.AI product to provide hands‑on technical advice and optimization tips.
• Drive adoption through training and other strategies to ensure customers use and love the platform.
• Collaborate with Sales, Business Development, and Engineering to keep customers happy and relay product feedback to the product team.

Must‑Haves

Benefits & Compensation

Medical, Dental, and Vision coverage starting at only $1

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