Logistics & Customer Support (MY Remote)

OddlePutrajaya, Putrajaya, Malaysia

30+ days ago

Job description

Oddle Federal Territory of Kuala Lumpur, Malaysia

Oddle is committed to be F&B brands’ trusted partner to digitalise, optimise and grow their business. Oddle started in 2014 as a white-label e-commerce platform and software that enabled restaurants to build their own store online with instant connectivity to local logistics partners. Today, Oddle has over 5,000 F&B brands onboarded in the region and offers a vertically integrated solution (with reservation, table ordering and even marketing services) that streamlines and consolidates both online and offline channels, giving merchants more insights on their own consumers to improve engagement with their best customers.

About the role

Our Logistics & Customer Support team prides ourselves in delivering world-class customer service to our restaurant partners and consumers. You will be part of the regional Delivery Experience team working with our logistics partners to support Singapore, Malaysia or Hong Kong markets. If you take pride in delivering that top‑notch customer service, this role is for you.

Location : Remote

What you will do

Coordinate with our logistics partners to manage the deliveries for our merchants who are restaurant owners and advise them on delivery‑related matters whenever necessary
Provide support and assistance to end‑consumers on delivery‑related matters via email & live chat among other channels
Resolve delivery incidents promptly in a professional manner following guidelines and service recovery policy to the restaurant partners as well as to the end‑consumers
Work closely with the Finance team to resolve any billing disputes
Champion any other relevant feedback that might arise to internal teams to improve our process and service
Working locations can be flexible, able to work remotely on weekends and when necessary

Who we're looking for

You're able to speak, read and write in Mandarin Chinese as you may be communicating to partners / customers in Singapore, Malaysia and Hong Kong

You are self‑driven and highly responsible in helping merchants succeed

You are pretty tech‑savvy and able to manoeuvre around technical systems

You are organised and have strong attention to detail

You have high work quality standard with a customer service‑oriented mindset

You can excellent written and verbal communication skill

You are open‑minded and able to adapt in a fast‑paced environment, and possess a good attitude towards learning and improving

You are able to work on weekends / in shifts

Attractive Compensation Package

Work from Anywhere Flexibility

Savor Culinary Delights with Monthly Food Credits

If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon! Send us your application and we'll get back to you in a few days.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service and Administrative

Industries

Software Development

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Customer Support Logistic • Putrajaya, Putrajaya, Malaysia