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Operation Specialist (Fresh graduates are welcome!)
Hiredly XKuala Lumpur, MY19 days ago
Job descriptionManage the end-to-end customer account lifecycle, including activation, quota settings, account suspension, and issue coordination. -Collect and analyze customer and partner operation data; produce clear reports to support decision-making and process improvements. -Monitor customer credit utilization and partner rebate execution; ensure accurate calculation and timely execution of incentive and discount policies. -Coordinate post-sales service requests and follow-up actions to ensure non-technical issues are resolved efficiently. -Collaborate across departments to optimize operational workflows and enhance customer and partner satisfaction. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-hiredly-x-job-operation-specialist-fresh-graduates-are-welcome] Degree in Information Technology or a related field; detail-oriented with strong execution and communication skills. -1-3 years of related operations experience. -Mandarin Chinese and English proficiency required (Mandatory). -Familiar with basic operations data handling and proficient in Excel or similar tools; able to produce clear data summaries. -Strong customer service awareness, problem-solving abilities, and willingness to learn business operations in the cloud industry. -Ability to multitask and perform under pressure in a fast-paced environment. -Proactive team player with a high sense of responsibility, eager to grow in an operations role. -Fresh graduates are welcome to apply.
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Operation Specialist • Kuala Lumpur, MY