Personal Banker - Bancassurance

Key Responsibilities

• To promote various types of life‑insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine
• To professionally sell a wide range of banking products to existing and prospective customers
• To achieve sales / revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets
• To maintain regular contacts with customers to develop relationship for higher share of customers’ wallet
• Participate in branch / region / Bank sales activities and campaigns to achieve deliverables
• Prepare and pro‑actively execute sales
• Promote, introduce and market a range of Tokio Marine’s life‑insurance products to Bank’s customers (including Whole Life Plan, Endowment Plan, Medical Plan and Investment Linked Plan)
• To perform needs‑based selling by understanding customers’ financial goal, protection need, saving, education, medical and retirement saving
• Brief and ensure customers understand the insurance plan features, charges and prepare quotations and explanation of product disclosure
• Assist customers in handling premium payment, policy enquiry, policy servicing and claims related matters
• Prepare and pro‑actively execute sales plans for prospective customers from Bank’s leads (LMS) and self‑generated leads
• Actively participate and collaborate with other sales personnel at branch / region on sales activities / campaigns for customer acquisition and retention
• Plan and identify cross‑selling / up‑selling to increase customers’ PHR and revenue
• Set appointments, sales visitations, prospecting and engagement with customers
• Maintain regular contact with existing customers to foster closer relationship and for referrals
• Work closely with Branch Manager and Regional Sales Heads on sales activities, promotion and campaigns
• Comply with CPD hours and ensure completion rate of CFF forms
• Compliance to Bank’s policy, procedures and observe sales code of ethics

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