IT Support Analyst (QAD)Agensi Pekerjaan Eternity Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia

IT Support Analyst (QAD)

Agensi Pekerjaan Eternity Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia

23 days ago

Job description

Position Overview

We are looking for an IT Support Analyst to join our dynamic technology team. In this role, you will provide functional support for IFS ERP systems , focusing on the Financials and HR modules to ensure seamless system performance and user experience. You’ll work closely with global IT and business teams to analyze requirements, resolve technical and functional issues, and deliver solutions that enhance efficiency and support business growth across the organization.

Salary Range : RM4,500 - RM6,500

Company Benefits & Coverage

Hybrid working arrangement (3 days in office, 2 days remote)
13th-month salary provided
Parking allowance
Comprehensive medical & dental coverage for employee and family
Convenient location accessible by LRT
Annual leave entitlement
Medical leave entitlement

What You Will Do

Provide functional support for ERP and business systems across domains (CRM, HR / FIN, PLM, RPA, TMS, etc.)

Monitor, prioritize, and resolve support tickets via Service Desk+

Collaborate with global IT and business teams to analyze requirements and deliver effective solutions

Participate in system testing, documentation, and end-user training

Drive process improvements and assist in major incident management initiatives

What We Are Looking For

5+ years of experience with IFS Applications as a Functional Support Consultant or Business Analyst

Strong understanding of the IFS Financials module ; experience with the IFS HR module is a plus

Solid knowledge of financial processes in a multinational manufacturing environment

Familiarity with financial regulations and reporting standards

Proficient in Microsoft Office Suite

Excellent English communication skills (written and verbal)

Quick learner with strong analytical and evaluative abilities

High level of initiative and self-motivation in adopting new technologies

Strong problem-solving , planning , and organizational skills

Ability to work effectively under pressure

Willing to work rotational shifts overlapping with US CST hours (7 AM – 5 PM CST) , including night shifts, weekends, and public holidays when scheduled

Preferred Skills

Experience with other ERP systems such as Epicor , QAD , or Sage

Familiarity with Azure DevOps or JIRA for issue tracking and collaboration

Team-oriented and collaborative approach

Strong customer focus with attention to detail

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

Manufacturing and Transportation, Logistics, Supply Chain and Storage

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It Support Analyst Qad • Kuala Lumpur, Kuala Lumpur, Malaysia

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